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HOW TO PLACE AN ORDER AND CREATE AN ACCOUNT
How do I register on pixartprinting?
You must register to be able to print with us: click here and enter the information requested (name, invoicing address, contact details). (You will then receive a confirmation email containing your user name and password, which will enable you to access your personal area and view all the information related to your account.
After you have registered, you will be able to place orders from the website.
After you have registered, you will be able to place orders from the website.
How can I order a product?
Orders must be placed exclusively via our website, www.pixartprinting.com; you will receive
real-time estimates and will be able to choose the timeline that best suits your needs. For that reason, items cannot be ordered by fax, telephone or email. For each order, you will receive an order confirmation containing a summary of the material ordered, the timeline chosen by you and the costs.
real-time estimates and will be able to choose the timeline that best suits your needs. For that reason, items cannot be ordered by fax, telephone or email. For each order, you will receive an order confirmation containing a summary of the material ordered, the timeline chosen by you and the costs.
I have lost my user name and password: what can I do?
To retrieve your user name and password, click on the button on the top right corner LOGIN > “Forgot your password?” and enter the email address you used to register. Within a few minutes, you will receive an email containing the requested data; please make sure that this email has not ended up in your Spam folder.
The web page used to place orders does not display correctly, what shall I do?
First, try emptying your browser cache; if the problem persists, you should try using a new browser, like google chrome (which can be downloaded for free at www.google.co.jp/chrome/ )
How can I get a free trial?
To get a free trial, register by entering your VAT NUMBER on our website (that is as a business or association with a VAT number); once you have registered, please visit our website page www.pixartprinting.com and you will be able to proceed with the trial.
Can I order more than one item at a time to save on shipment charges?
Yes, you can add up to 20 items to each order. To add items to your cart, click on the “continue shopping” button.
How can I check the status of my order?
Once you have logged in to your personal area > orders placed, you will be able to check the status
of your order. You can also download the invoices for each order in this area.
of your order. You can also download the invoices for each order in this area.
Can I add an item to an order that has already been placed thus combining shipping charges?
Unfortunately that is not possible. Our processes are completely automated (printing, invoicing, etc.)
and ongoing orders may not be modified. You will therefore have to place a new order that will be processed separately from the first one.
and ongoing orders may not be modified. You will therefore have to place a new order that will be processed separately from the first one.
May I order items that are not present on the Pixartprinting website? Do you make customised estimates?
Pixartprinting offers high quality products and fast turnaround times. In order to optimise the efficiency of our online ordering process, and to ensure that we can offer consistently good quality products at highly competitive prices, we are unfortunately unable to modify or customise our estimates or product items.
Can I modify or cancel an order?
Yes, but only if it has not yet been processed; you can check this in your personal area.
HOW TO CREATE FILES IN THE REQUESTED FORMATS
How shall I prepare small format files?
Small format print files must have a 300 dpi resolution and must be converted into CMYK
(Cyan, Magenta, Yellow, Key black) you should use Fogra 27 spectrum. Any images sent in RGB or with PANTONE colours will be converted with a standard separation profile.
The best format for printing is high-resolution, non-password protected PDF (to create them, you can use page layout programs such as Indesign, QuarkXpress, Illustrator). All pdf versions are accepted; we suggest the x3-2002 pdf format. JPG and TIFF formats
with a 300 dpi resolution are also accepted.
(Cyan, Magenta, Yellow, Key black) you should use Fogra 27 spectrum. Any images sent in RGB or with PANTONE colours will be converted with a standard separation profile.
The best format for printing is high-resolution, non-password protected PDF (to create them, you can use page layout programs such as Indesign, QuarkXpress, Illustrator). All pdf versions are accepted; we suggest the x3-2002 pdf format. JPG and TIFF formats
with a 300 dpi resolution are also accepted.
What bleeds need to be included in the files?
Small format files:
Business cards must have a 2 mm bleed all around the edges. Formats exceeding 9x5 (flyers, leaflets, etc.) need a 1 mm bleed all around the edges. Files for magazines (multiple page file) need a 3 mm bleed all around the edges, on each page.
Large format files: Large format files need a 1 mm bleed all around, regardless of the underlay
Business cards must have a 2 mm bleed all around the edges. Formats exceeding 9x5 (flyers, leaflets, etc.) need a 1 mm bleed all around the edges. Files for magazines (multiple page file) need a 3 mm bleed all around the edges, on each page.
Large format files: Large format files need a 1 mm bleed all around, regardless of the underlay
What are the parameters for characters and black text?
Use of the colour black requires great care and attention; for black backgrounds (covers, for instance), we always
suggest the following CMYK percentages to avoid jumping print: c. 30, m. 30, y. 30, k. 100.
Texts: for texts, we suggest the use of a pure monocolour black c. 0, m. 0, y. 0, k. 100.
suggest the following CMYK percentages to avoid jumping print: c. 30, m. 30, y. 30, k. 100.
Texts: for texts, we suggest the use of a pure monocolour black c. 0, m. 0, y. 0, k. 100.
Do you handle overprints?
No, any overprints present in the files must be removed before sending them.
Can I add frames to the files?
Frames and matting should be avoided to prevent uneven cutting along the edge.
How can I send you a front/back file?
1. You can create a pdf file composed of two pages, the first one as the front and the second one as the back; this is the simplest method recommended by Pixartprinting.
2. You can send individual files; attach the first, wait for it to upload and then send the second one.
2. You can send individual files; attach the first, wait for it to upload and then send the second one.
I would like to prepare a file for the printing of a bound document. What do I need to know?
Sewn and unsewn binding
Files for the inside of the book: files must be in PDF format, on individual pages, not side by side,
in a sequential order. Pages must be complete with cut marks and with a 3 mm bleed on each side.
The safety distance between file margins and texts or images must be 10 mm, because the gluing
of the cover requires 5 mm. Cover file: the paperback cover must be prepared by using the back share
expressed in mm on the estimate, with cut marks and a 3 mm bleed on each side.
The file for the cover will consists of 2 pdf pages, the first will have the exterior pages (back cover - spine - front cover); the second will have the interior pages (inside front cover - spine - inside back cover) even if they were to be white and unprinted.
Coil binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side. To avoid punching the texts,
it is necessary to keep a 1 cm distance between the texts and the margin of the page.
Stapled binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side.
Files for the inside of the book: files must be in PDF format, on individual pages, not side by side,
in a sequential order. Pages must be complete with cut marks and with a 3 mm bleed on each side.
The safety distance between file margins and texts or images must be 10 mm, because the gluing
of the cover requires 5 mm. Cover file: the paperback cover must be prepared by using the back share
expressed in mm on the estimate, with cut marks and a 3 mm bleed on each side.
The file for the cover will consists of 2 pdf pages, the first will have the exterior pages (back cover - spine - front cover); the second will have the interior pages (inside front cover - spine - inside back cover) even if they were to be white and unprinted.
NB The spine between the two interior pages has to be white, uncoloured and without any graphic element, otherwise, the glue won't stick.
Coil binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side. To avoid punching the texts,
it is necessary to keep a 1 cm distance between the texts and the margin of the page.
Stapled binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side.
What kind of file do I need for the printing of machine proofs? How do I send these files?
Printing machine proofs enabls you to manage the whole printable area of the sheet and add more content based on a template that can be downloaded here; only the white areas of the template may be printed, and no graphics can be added to the grey areas. Machine proofs are untrimmed and laid on sheets.
How should I prepare large format files for Pixartprinting?
The printing resolution for large format files must be between 100 and 150 dpi within the CMYK colour space (Cyan, Magenta, Yellow, Key black). Any images sent in RGB will be converted with a standard separation profile. The accepted recording formats are: PDF, JPEG, TIFF (although this format is not recommended
due to long download times).
due to long download times).
Do large format files need bleeds? Can I estimate the space for additional items?
A 1mm bleed on each side is required for large format files. You can also estimate the space required for additional items such as reinforcements and eyelets: download the dynamic template, according to the size needed; place your graphic on it and save it in pdf format, making sure you remove guides.
What resolution is required for printing on rigid media?
For panels, a resolution of between 100 and 150 dpi will suffice. Files must be provided with a 1 mm bleed all around.
Does high-quality printing have special requirements?
High-quality posters:
The files provided must have a resolution of 150 to 200 dpi.
High-quality panels: if you choose HP printing for your panels, please provide files with a resolution of 150 to 200 dpi.
The files provided must have a resolution of 150 to 200 dpi.
High-quality panels: if you choose HP printing for your panels, please provide files with a resolution of 150 to 200 dpi.
Can I add a shape or die cutting with Pixartprinting? How shall I prepare the files?
Yes, with us you can add shapes, die cuts, stickers, panels and labels: here is how files need to be provided: Shaping is seen as a single all-around cutting operation (we do not support multiple cutting operations). You must create a vector path for cutting with a Pantone colour (with Adobe Illustrator) on a separate level from the graphic, which must have a 1 mm bleed from the path. Once you have done that, save your file in PDF format and send it to us.
If I wish to print displays, packaging and calendars, how should I prepare the files? Should I use your templates?
For all these jobs, you must use our templates; here is a guide to how to use them:
1. download the template which corresponds to the item you ordered on our website (click on download template)
2. the template is a vector file (you can find both the eps and pdf files), therefore you need to use a program like Illustrator or Corel Draw to open it and create a new level where you can add your graphic (please remember to convert all characters into paths to avoid any incompatibility problems with our programs (e.g. replaced fronts)).
3. eliminate any guidelines except for the external line (bleed line).
4. save your file in pdf format.
1. download the template which corresponds to the item you ordered on our website (click on download template)
2. the template is a vector file (you can find both the eps and pdf files), therefore you need to use a program like Illustrator or Corel Draw to open it and create a new level where you can add your graphic (please remember to convert all characters into paths to avoid any incompatibility problems with our programs (e.g. replaced fronts)).
3. eliminate any guidelines except for the external line (bleed line).
4. save your file in pdf format.
What happens if my files have not been prepared properly?
If the files received do not meet our requirements (size, resolution, bleeds, black), you will receive a
non-compliance email indicating the problem found. You will be able to send the file again from the
Upload area after making the modifications required.
non-compliance email indicating the problem found. You will be able to send the file again from the
Upload area after making the modifications required.
Do you print fluorescent, gold, silver or pantone colours?
No, we do not print these colours as CMYK printing does not enable us to do this and we do not print pantone colours either. Before sending your files, make sure they have been converted into CMYK.
Shall I modify the graphic of my file, or can you do it?
Pixartprinting does not modify the files sent by customers, you therefore need to prepare files correctly before sending them to us.
I cannot create the graphic, can you do it for me?
Pixartprinting is an on-line printing service, we deal with printing and we do not create files on demand. Each type of graphic project must be created by the customer.
Does Pixartprinting print white onto transparent media?
Pixartprinting can print white onto two media:
a. Small format transparent labels (selective white printing)
b. Transparent plexiglass
PREPARING FILES FOR WHITE PRINTING ON LABELS
1. If you wish white to be visible as a colour (e.g. white writing on a printed background), you should prepare the file as follows:
a. On the same level as the graphics, mark the area where you wish the white to be printed with a white outline; that will allow us to leave the desired graphic part as transparent and make white stand out.
b. Create a second level with the same figure/graphics that you created before and call it “white”; give this figure/area a pantone colour and select the “overprint” option. The figures on the two levels must be perfectly overlapping.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. Remember to add the die cut level in Pantone colours to show us where and how to cut.
d. Save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
2. If you wish to obtain covering colours on transparent (e.g. a writing), proceed as follows:
a. Create a first level with your figure/writing and give it the colour you want to be visible.
b. Create a second level called “white” with the same figure/graphics; give this figure/area a pantone colour and select the “overprint” option.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
WHITE PRINTING ON TRANSPARENT PLEXIGLASS
If you choose the "white covering” option, we will print white throughout the surface of the selected product (on rigid plexiglass panels); by doing so, the final print will not show any transparent areas. N.B.: on rigid media, this option may only be selected for 720x720 dpi traditional printing.
a. Small format transparent labels (selective white printing)
b. Transparent plexiglass
PREPARING FILES FOR WHITE PRINTING ON LABELS
1. If you wish white to be visible as a colour (e.g. white writing on a printed background), you should prepare the file as follows:
a. On the same level as the graphics, mark the area where you wish the white to be printed with a white outline; that will allow us to leave the desired graphic part as transparent and make white stand out.
b. Create a second level with the same figure/graphics that you created before and call it “white”; give this figure/area a pantone colour and select the “overprint” option. The figures on the two levels must be perfectly overlapping.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. Remember to add the die cut level in Pantone colours to show us where and how to cut.
d. Save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
2. If you wish to obtain covering colours on transparent (e.g. a writing), proceed as follows:
a. Create a first level with your figure/writing and give it the colour you want to be visible.
b. Create a second level called “white” with the same figure/graphics; give this figure/area a pantone colour and select the “overprint” option.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
WHITE PRINTING ON TRANSPARENT PLEXIGLASS
If you choose the "white covering” option, we will print white throughout the surface of the selected product (on rigid plexiglass panels); by doing so, the final print will not show any transparent areas. N.B.: on rigid media, this option may only be selected for 720x720 dpi traditional printing.
How can I send the print files?
There are 3 ways to send files:
1. By attaching files upon the placing of the order (the uploading limit is 500 MB).
2. By sending a CD/DVD to our address: Via 1º Maggio 8, 30020 Quarto d'Altino (VE), Italy
3. By sending the files through our website, any time after receiving your order number, from the
Upload area: enter the order number and the upload window will pop up.
1. By attaching files upon the placing of the order (the uploading limit is 500 MB).
2. By sending a CD/DVD to our address: Via 1º Maggio 8, 30020 Quarto d'Altino (VE), Italy
3. By sending the files through our website, any time after receiving your order number, from the
Upload area: enter the order number and the upload window will pop up.
I sent the wrong file, can I replace it?
You can replace the file as long as the printing process has not been started (log in to your personal area to check the status of your order). If the If the printing process has not been started yet, the system allows you to replace the file by following this procedure:
- click on the Upload area green button on the home page
- enter your order number
- click on “click here to upload” and send us your new file
N.B. Files are never overwritten
- click on the Upload area green button on the home page
- enter your order number
- click on “click here to upload” and send us your new file
N.B. Files are never overwritten
I have received a “non-compliance email”, what should I do? Will the timeline remain the same?
Non-compliance emails are sent whenever a file does not match the printing requirements.
The problems that must be fixed before resending will be highlighted in the email.
Please note: the timeline will automatically be updated when receiving the new file; you will receive
an email with a new estimated delivery date.
The problems that must be fixed before resending will be highlighted in the email.
Please note: the timeline will automatically be updated when receiving the new file; you will receive
an email with a new estimated delivery date.
Will my document be printed exactly as I see it on my screen?
Digital cameras, scanners and your computer screen all reproduce colours by using the RGB colour space
(red, green, blue; those are also the primary colours of the light visible to the human eye). Because
of the wide range of different screens and different settings, the printing result may not match exactly
what appears on a specific screen. We suggest you use a CMYK colour atlas that you may order from
our sample web page.
(red, green, blue; those are also the primary colours of the light visible to the human eye). Because
of the wide range of different screens and different settings, the printing result may not match exactly
what appears on a specific screen. We suggest you use a CMYK colour atlas that you may order from
our sample web page.
What does file verification mean?
Your files are checked automatically and free of charge to:
- Verify dimensions
- Detect open fonts
- Check fonts and path conversion
- Identify Pantone colours
- Convert any pantone to the best profile for the printing request
- Check for any white overprinting and the punching passage
- Control that resolution is no less than 70 dpi
By having your file checked by a graphic designer you will receive:
- Graphic check of safety margins
- Edge distance check of graphic elements
- Orientation check for front and back
- PDF file verification for magazines: size of spine, number of pages, and cover file
- Proper graphic layout check to avoid folding
What procedure do I have to follow for texts/fonts when I prepare my files?
Please convert all texts(fonts) of your files into vector paths, both for the small and the wide format sections; You will prevent them from being printed in a way you do not want. You can also embed them in your document without converting them but it won't guarantee a correct print.
INFORMATION ON ORDERS, INVOICING AND PAYMENTS
Where can I find the invoice for my order?
Invoices are sent via email (to the email address registered to your account) as soon as payment
is made (in the event of payment by credit card/paypal/bank transfer); for payment upon delivery, the invoice is sent via email on the day the items are sent or the following day at the latest. If you have not received your invoice via email, you can retrieve it from you personal area > invoice section; there you will find the downloadable pdf file.
is made (in the event of payment by credit card/paypal/bank transfer); for payment upon delivery, the invoice is sent via email on the day the items are sent or the following day at the latest. If you have not received your invoice via email, you can retrieve it from you personal area > invoice section; there you will find the downloadable pdf file.
Can I choose a different shipping address from the invoicing address?
Yes; when placing an order, you will be asked if the shipping address is the same as the invoicing address. If it is different, you will be able to enter a new shipping address.
Can I change the invoice address?
You can modify your customer profile directly from your personal area in the website, login>modify profile menu. Please note that you will not be able to modify the following details: Company name, VAT number and Fiscal Code. Feel free to contact us by telephone with any queries.
What are the accepted payment methods?
Credit card, Paypal, advance bank transfer (in this case, printing will begin after the amount has been credited), Sofort Banking (With SOFORT Banking you can pay easily and securely with your usual online banking login data. No registration required. More info: https://documents.sofort.com/sb/customer-information/)
Here are the details for the bank transfer:
Here are the details for the bank transfer:
PIXARTPRINTING SRL UNIPERSONALE
Bank: Banco Popolare di Verona, Dolo (Ve)
branch
IBAN:IT79R0503436080000000020500
BIC/SWIFT: BAPPIT21706
Please use your order number as the payment reference.
The payment by paypal/credit card failed, what can I do?
You can find the payment link in your personal area and in the order confirmation, under “payment method chosen".
I have already paid by bank transfer: why have I been sent a payment reminder?
Because the payment is recorded only when the amount is credited to our bank account (which we check on a daily basis): once the amount has been credited, an invoice will be issued and sent and the email
will automatically be blocked.
will automatically be blocked.
I am waiting to be refunded for a credit card payment, but I have not yet received it. Why?
The refund is sent after a credit note is issued.
I am a customer based overseas, how can I register on Pixartprinting? Do I need a VAT number?
You can register either as a private individual or as a business; the requirements of both profiles
are listed below
Business: I need a valid VAT number which is authorised to make purchases in the EU area; I will
then be able to deduct the VAT.
Private individual: I do not need a community VAT number, I will be able to order products on which
I will pay the Italian VAT.
are listed below
Business: I need a valid VAT number which is authorised to make purchases in the EU area; I will
then be able to deduct the VAT.
Private individual: I do not need a community VAT number, I will be able to order products on which
I will pay the Italian VAT.
How do I know if my VAT number is valid? What happens if my VAT number has expired?
To know if your VAT number is valid and authorised to make purchases in the EU, log on to the website
of your revenue office. If your VAT number is no longer valid, your account is temporarily blocked;
you will receive an email asking you to verify your data and send it to us to reactivate your account.
of your revenue office. If your VAT number is no longer valid, your account is temporarily blocked;
you will receive an email asking you to verify your data and send it to us to reactivate your account.
What is your privacy policy?
We do not share any of the information collected with other companies. The details of our customers
are used to contact them for administrative purposes when necessary. Credit card details are used only
to process the orders received.
are used to contact them for administrative purposes when necessary. Credit card details are used only
to process the orders received.
INFORMATION ON SHIPMENTS
How long will it take for my order to be delivered?
We ship our items by using the Fedex air service, with standard delivery within 48/72 hours. Some areas require longer delivery times. Those items exceeding the standard size and weight, such as heavy pallets and panels, will be shipped by Fedex ground service and will be delivered within 5/7 days. For both Fedex services, please visit the Fedex website (www.fedex.com) or track your delivery directly from its personal area.
Can I schedule a delivery time?
Unfortunately not, goods are delivered by courier within one business day; it is not possible to set a specific time or be contacted beforehand by the courier to arrange one.
How much are delivery charges?
To find out the delivery costs once you have obtained an estimate, add the product to your shopping cart and the net amount, amount + VAT, shipment and packaging (if any) costs will be displayed on the top right corner.
Will you ship the goods abroad if I am registered as an Italian user?
If you have an Italian account, we will be able to ship the goods to all EU countries; this procedure
may not be activated on the website but needs to be agreed upon with us. We suggest you:
1. Place an order without proceeding to payment;
2. Contact us by sending an email to the following address: expedition.ue@pixartprinting.com. we will recalculate the right amount of shipment charges and will send you a payment link;
3. Notify you of the new amount for the bank transfer.
Non-EU countries
To ship to non-EU countries, the order must have been placed from the country of destination (that is, the account from which the order has been placed must correspond to the country of destination); orders placed from an EU country with delivery to a non-EU country or vice versa will not be accepted. For orders placed from other EU countries with delivery to Italy, a 21% VAT shall apply. Delivery timelines may vary due to custom clearance procedures. Customs duties shall be paid exclusively by the receiver; Pixartprinting does not provide a EUR1 certificate.
may not be activated on the website but needs to be agreed upon with us. We suggest you:
1. Place an order without proceeding to payment;
2. Contact us by sending an email to the following address: expedition.ue@pixartprinting.com. we will recalculate the right amount of shipment charges and will send you a payment link;
3. Notify you of the new amount for the bank transfer.
Non-EU countries
To ship to non-EU countries, the order must have been placed from the country of destination (that is, the account from which the order has been placed must correspond to the country of destination); orders placed from an EU country with delivery to a non-EU country or vice versa will not be accepted. For orders placed from other EU countries with delivery to Italy, a 21% VAT shall apply. Delivery timelines may vary due to custom clearance procedures. Customs duties shall be paid exclusively by the receiver; Pixartprinting does not provide a EUR1 certificate.
Can the shipment be anonymous? Is your brand printed anywhere?
You can request an anonymous shipment when filling in the order form; this will allow you to receive a Pixartprinting tape-free package. Our brand is not printed anywhere, we only print the file you sent us.
N.B. Please remember that our address is always displayed in the sender section of the courier slip; it cannot be omitted in any case.
N.B. Please remember that our address is always displayed in the sender section of the courier slip; it cannot be omitted in any case.
Is it possible to have more than one delivery address per order?
We are sorry but it is not possible to manage multiple delivery addresses for a single order. If you need to ship the material to more than one address, you will have to place more than one order.
May I collect the goods at your premises?
Our automated workflow does not allow for the collection of goods at our premises; shipments are handled exclusively by the following couriers: BARTOLINI and TNT for Italy, FEDEX for other countries.
I have a problem with a shipment that has not been delivered. What shall I do?
Try tracking your shipment from the personal area of the website: the courier's website will open automatically and you will find all shipping details along with the courier's contact details. If you have any problems with the courier or your shipment, contact us immediately so that we can give new instructions to the courier.
What shall I do before accepting a delivery?
Before accepting the goods:
A.) Verify in the presence of the courier that the packaging is intact and the number of parcels matches the number on the dispatch note.
B.) If the packaging is damaged (bent, torn, dented, etc.), ACCEPT DELIVERY SUBJECT TO VERIFICATION, indicating the damage on the courier's dispatch note (for instance, "I accept delivery subject to verification due to torn, bent, etc…. packaging”).
C.) If the courier does not allow conditional delivery, REJECT THE GOODS. If, in spite of the packaging being intact, the material inside is ruined, REPORT THE DAMAGE WITHIN 3 DAYS OF RECEIPT, by sending an email to assistenza@pixartprinting.com containing:
1. the order number and the product(s) involved
2. a short description of the damage
3. a picture of the damage so that we can proceed with our verifications
A.) Verify in the presence of the courier that the packaging is intact and the number of parcels matches the number on the dispatch note.
B.) If the packaging is damaged (bent, torn, dented, etc.), ACCEPT DELIVERY SUBJECT TO VERIFICATION, indicating the damage on the courier's dispatch note (for instance, "I accept delivery subject to verification due to torn, bent, etc…. packaging”).
C.) If the courier does not allow conditional delivery, REJECT THE GOODS. If, in spite of the packaging being intact, the material inside is ruined, REPORT THE DAMAGE WITHIN 3 DAYS OF RECEIPT, by sending an email to assistenza@pixartprinting.com containing:
1. the order number and the product(s) involved
2. a short description of the damage
3. a picture of the damage so that we can proceed with our verifications