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HOW TO PLACE AN ORDER AND CREATE AN ACCOUNT
How do I register on pixartprinting?
In order to be able to print with us, you must register; click here and enter the information requested (personal details, invoicing address, contacts). (You will then receive a confirmation email containing
your user name and password to access your personal area and view all the information in your account.
THIS CANNOT BE DONE YET AND THEREFORE IT CANNOT BE ENTERED FOR NOW) Once you have
registered, you will be able to place orders from the website.
your user name and password to access your personal area and view all the information in your account.
THIS CANNOT BE DONE YET AND THEREFORE IT CANNOT BE ENTERED FOR NOW) Once you have
registered, you will be able to place orders from the website.
How can I order a product?
Orders must be placed exclusively through our website, www.pixartprinting.com; you will receive
real-time estimates and will be able to choose the timeline that best suits your needs. For that reason, items cannot be ordered by fax, telephone or email. For each order, you will receive an order confirmation containing a summary of the material ordered, the timeline chosen by you and the costs.
real-time estimates and will be able to choose the timeline that best suits your needs. For that reason, items cannot be ordered by fax, telephone or email. For each order, you will receive an order confirmation containing a summary of the material ordered, the timeline chosen by you and the costs.
I have lost my user name and password: what can I do?
To retrieve your user name and password, click on the button on the top right corner LOGIN > “Forgot your password?” and enter the email address you used to register. Within a few minutes, you will receive an email containing the requested data; please make sure that this email has not ended up in your Spam folder.
The web page used to place orders does not display correctly, what shall I do?
You should first try emptying your browser cache; if the problem persists, you should try using a new browser, like google chrome (which can be downloaded for free at www.google.co.jp/chrome/ )
How can I get a free trial?
To get a free trial, you will need to register by entering your VAT NUMBER on our website (that is as a business or association with a VAT number); once you have registered, please visit our website page www.pixartprinting.com and will be able to proceed with your free order.
Can I order more than one item at a time to save on shipment charges?
Sure, you can add up to 20 items to each order. To add items to your kart, click on the “continue shopping” button.
How can I check the status of my order?
Once you have logged in, in your personal area > orders placed, you will be able to check the status
of your order; plus, from this area, you will be able to download the invoices of each order.
of your order; plus, from this area, you will be able to download the invoices of each order.
Can I add an item to an order that has already been placed thus combining shipping charges?
Unfortunately that is not possible. Our processes are completely automated (printing, invoicing, etc.)
and ongoing orders may not be modified. You will therefore have to place a new order that will be processed separately from the first one.
and ongoing orders may not be modified. You will therefore have to place a new order that will be processed separately from the first one.
May I order items that are not present on Pixartprinting website? Do you make customised estimates?
Pixartprinting has created its product ranges based on quality and turnaround times, in order to optimise automated process and ensure our customers good quality at highly competitive prices. That is why our estimates and items may not be modified or customised.
Can I modify or cancel an order?
Yes, only if it has not yet been processed; you can verify that in your personal area.
HOW TO CREATE FILES IN THE REQUESTED FORMATS
How shall I prepare small format files?
Small format print files must have a 300 dpi resolution and must be converted into CMYK
(Cyan, Magenta, Yellow, Key black) you should use Fogra 27 spectrum. Any images sent in RGB or with PANTONE colours will be converted with a standard separation profile.
The best format for printing is high-resolution, non-password protected PDF (to create them, you can use page layout programs such as Indesign, QuarkXpress, Illustrator). All pdf versions are accepted; we suggest the x3-2002 pdf format. JPG and TIFF formats
with a 300 dpi resolution are also accepted.
(Cyan, Magenta, Yellow, Key black) you should use Fogra 27 spectrum. Any images sent in RGB or with PANTONE colours will be converted with a standard separation profile.
The best format for printing is high-resolution, non-password protected PDF (to create them, you can use page layout programs such as Indesign, QuarkXpress, Illustrator). All pdf versions are accepted; we suggest the x3-2002 pdf format. JPG and TIFF formats
with a 300 dpi resolution are also accepted.
Which are the needed bleeds to be included in files?
Small format files:
Business cards necessarily need a 2 mm bleed all around. Those formats exceeding 9x5 (flyers, leaflets, etc.) need a 1 mm bleed all around. Files for magazines (multiple page file) need a 3 mm bleed all around, on each page.
Large format files: Large format files need a 1 mm bleed all around, regardless of the underlay
Business cards necessarily need a 2 mm bleed all around. Those formats exceeding 9x5 (flyers, leaflets, etc.) need a 1 mm bleed all around. Files for magazines (multiple page file) need a 3 mm bleed all around, on each page.
Large format files: Large format files need a 1 mm bleed all around, regardless of the underlay
Which are the parameters in terms of characters and black texts?
The colour black requires great attention; for black backgrounds (covers, for instance), we always
suggest the following CMYK percentages to avoid jumping print: c. 30, m. 30, y. 30, k. 100.
Texts: for texts, we suggest the use of a pure monocolour black c. 0, m. 0, y. 0, k. 100.
suggest the following CMYK percentages to avoid jumping print: c. 30, m. 30, y. 30, k. 100.
Texts: for texts, we suggest the use of a pure monocolour black c. 0, m. 0, y. 0, k. 100.
Do you handle overprints?
No, any overprints present in the files must be removed before sending them.
Can I add frames to the files?
Frames and matting should be avoided to prevent uneven cutting along the edge.
How can I send you a front/back file?
1. You can create a pdf file composed of two pages, the first one as front and the second one as back; this is the simplest method recommended by Pixartprinting.
2. if you have two individual files (e.g. two jpeg or tiff files), create a zipped folder containing both
of them and load it on the website.
3. you can send individual files; attach the first and wait for it to load all the way. Immediately after,
send the second one.
2. if you have two individual files (e.g. two jpeg or tiff files), create a zipped folder containing both
of them and load it on the website.
3. you can send individual files; attach the first and wait for it to load all the way. Immediately after,
send the second one.
I would like to prepare a file for the printing of a bound document. What do I need to know?
Sewn and unsewn binding
Files for the inside of the book: files must be in PDF format, on individual pages, not side by side,
in a sequential order. Pages must be complete with cut marks and with a 3 mm bleed on each side.
The safety distance between file margins and texts or images must be 10 mm, because the gluing
of the cover requires 5 mm. Cover file: the paperback cover must be prepared by using the back share
expressed in mm on the estimate, with cut marks and a 3 mm bleed on each side.
Coil binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side. To avoid punching the texts,
it is necessary to keep a 1 cm distance between the texts and the margin of the page.
Stapled binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side.
Files for the inside of the book: files must be in PDF format, on individual pages, not side by side,
in a sequential order. Pages must be complete with cut marks and with a 3 mm bleed on each side.
The safety distance between file margins and texts or images must be 10 mm, because the gluing
of the cover requires 5 mm. Cover file: the paperback cover must be prepared by using the back share
expressed in mm on the estimate, with cut marks and a 3 mm bleed on each side.
Coil binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side. To avoid punching the texts,
it is necessary to keep a 1 cm distance between the texts and the margin of the page.
Stapled binding: Files must be in PDF format, on individual pages, not side by side, in a sequential order. Pages must be complete with cut marks and a 3 mm bleed on each side.
What kind of file do I need to provide for the printing of machine sheets? How do they get there?
Printing machine sheets allows you to manage the whole printable area of the sheet and add more subjects based on a template that you can download here; only the white areas of the template may be printed, while the grey ones are the working areas of the machine, where no graphics can be added. Machine sheets get here untrimmed and laid on a bed.
How shall I prepare large format files for Pixartprinting?
The printing resolution for large format files must be between 100 and 150 dpi within the CMYK colour space (Cyan, Magenta, Yellow, Key black). Any images sent in RGB will be converted with a standard separation profile. The accepted recording formats are: PDF, JPEG, TIFF (although not recommended
due to long downloading time).
due to long downloading time).
Do large format files need bleeds? Can I estimate the space for additional items?
For large formal files, a 1 mm bleed on each side is needed. You can also estimate the space for additional items such as reinforcements and eyelets: download the dynamic template, according
to the size needed; place your graphic on it and save it in pdf format, making sure you remove guides.
If you decide to send us the file with the bleeds for reinforcements and eyelets already added to it,
we will proceed by adding white material.
to the size needed; place your graphic on it and save it in pdf format, making sure you remove guides.
If you decide to send us the file with the bleeds for reinforcements and eyelets already added to it,
we will proceed by adding white material.
Which resolution does a file require for the printing on rigid media?
For panels, a resolution between 100 and 150 dpi is enough, and files must be provided with a 1 mm bleed all around.
Does high-quality printing have special requirements?
High-quality poster:
for this kind of printing, files provided must have a resolution between 150 and 200 dpi.
High-quality panels: for panels too, if you choose HP printing, please send us files with a resolution between 150 and 200 dpi.
for this kind of printing, files provided must have a resolution between 150 and 200 dpi.
High-quality panels: for panels too, if you choose HP printing, please send us files with a resolution between 150 and 200 dpi.
Can I add a mould or hollow punch with Pixartprinting? How shall I prepare files properly?
Yes, with us you can mould/punch stickers, panels and labels: here is how files need to be provided: Moulding is seen as a single all-around cutting operation (we do not support multiple cutting operations). You must create a vector path for cutting with a Pantone colour (with Adobe Illustrator) on a separate level from the graphic, which must have a 1 mm bleed from the path. Once you have done that, save your file in PDF format and send it to us.
If I wish to print displays, packaging and calendars, how shall I prepare files? Shall I use your templates?
For all those tasks, the same principle shall apply: you need to use our templates; here is how it can be done:
1. download the template corresponding to the item you selected on our website (click on download template)
2. the template is a vector file (you can find both the eps and pdf files), therefore you need to use a program like Illustrator or Corel Draw to open it and create a new level where you can add your graphic (please remember to convert all characters into paths to avoid any incompatibility problems with our programs (e.g. replaced fronts)).
3. eliminate guidelines except for the external line (bleed line).
4. save your file in pdf format.
1. download the template corresponding to the item you selected on our website (click on download template)
2. the template is a vector file (you can find both the eps and pdf files), therefore you need to use a program like Illustrator or Corel Draw to open it and create a new level where you can add your graphic (please remember to convert all characters into paths to avoid any incompatibility problems with our programs (e.g. replaced fronts)).
3. eliminate guidelines except for the external line (bleed line).
4. save your file in pdf format.
What happens if my files have not been prepared properly?
If the files received do not meet our requirements (size, resolution, bleeds, black), you will receive a
non-compliance email indicating the problem found. You will be able to send the file again from the
Upload area after making the needed modifications.
non-compliance email indicating the problem found. You will be able to send the file again from the
Upload area after making the needed modifications.
Do you print fluorescent colours, gold or silver or pantone colours?
No, we do not print this type of colours, CMYK printing does not allow us to do that; we do not print pantone colours either. Before sending your files, make sure they have been converted into CMYK.
Shall I modify the graphic of my file, or can you do it?
Pixartprinting does not modify the files sent by customers, you therefore need to prepare files correctly before sending them to us.
I cannot create the graphic, can you do it for me?
Pixartprinting is an on-line printing service, we deal with printing and we do not create files on demand. Each type of graphic project must be created by the customer.
Does Pixartprinting print white on transparent media?
Pixartprinting can print white only on two media:
a. Small format transparent labels (selective white printing)
b. Transparent plexiglass
PREPARING FILES FOR WHITE PRINTING ON LABELS
1. If you wish white to be visible as a colour (e.g. a white writing on a printed background), you should prepare the file as follows:
a. On the same level as graphics, mark the area where you wish the white to be printed with a white outline; that will allow us to leave the desired graphic part as transparent and make white stand out.
b. Create a second level with the same figure/graphics that you created before and call it “white”; give this figure/area a pantone colour and select the “overprint” option. The figures on the two levels must be perfectly overlapping.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. Remember to add the die cut level in Pantone colours to show us where and how to cut.
d. Save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
2. If you wish to obtain covering colours on transparent (e.g. a writing), proceed as follows:
a. Create a first level with your figure/writing and give it the colour you want to be visible.
b. Create a second level called “white” with the same figure/graphics; give this figure/area a pantone colour and select the “overprint” option.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
WHITE PRINTING ON TRANSPARENT PLEXIGLASS
If you choose the “covering white” option, we will print white throughout the surface of the selected product (on rigid plexiglass panels); by doing so, the final print will not present any transparent areas. N.B.: on rigid media, this option may only be selected for 720x720 dpi traditional printing.
a. Small format transparent labels (selective white printing)
b. Transparent plexiglass
PREPARING FILES FOR WHITE PRINTING ON LABELS
1. If you wish white to be visible as a colour (e.g. a white writing on a printed background), you should prepare the file as follows:
a. On the same level as graphics, mark the area where you wish the white to be printed with a white outline; that will allow us to leave the desired graphic part as transparent and make white stand out.
b. Create a second level with the same figure/graphics that you created before and call it “white”; give this figure/area a pantone colour and select the “overprint” option. The figures on the two levels must be perfectly overlapping.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. Remember to add the die cut level in Pantone colours to show us where and how to cut.
d. Save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
2. If you wish to obtain covering colours on transparent (e.g. a writing), proceed as follows:
a. Create a first level with your figure/writing and give it the colour you want to be visible.
b. Create a second level called “white” with the same figure/graphics; give this figure/area a pantone colour and select the “overprint” option.
N.B.: remember that the white “outline” must be strictly closed otherwise it will not be visible during printing!
c. save the file in pdf format making sure all graphic elements and/or writings have been turned into vectors to avoid any reading problems with the file.
WHITE PRINTING ON TRANSPARENT PLEXIGLASS
If you choose the “covering white” option, we will print white throughout the surface of the selected product (on rigid plexiglass panels); by doing so, the final print will not present any transparent areas. N.B.: on rigid media, this option may only be selected for 720x720 dpi traditional printing.
How can I send you print files?
There are 3 ways to send files:
1. By attaching files upon the placing of the order (the uploading limit is 500 MB).
2. By sending a CD/DVD to our address: Via 1º Maggio 8, 30020 Quarto d'Altino (VE), Italy
3. By sending the files through our website, any time after receiving your order number, from the
Upload area: enter the order number and the upload window will pop up.
1. By attaching files upon the placing of the order (the uploading limit is 500 MB).
2. By sending a CD/DVD to our address: Via 1º Maggio 8, 30020 Quarto d'Altino (VE), Italy
3. By sending the files through our website, any time after receiving your order number, from the
Upload area: enter the order number and the upload window will pop up.
I sent the wrong file, can I replace it?
You can replace the file as long as the printing process has not been started (log in to your personal area to check the status of your order). If the printing process has not been started yet, the system allows you to replace the file by following this procedure:
- click on the Upload area green button on the home page
- enter your order number
- click on “click here to upload” and send us your new file
N.B. Files are never overwritten
- click on the Upload area green button on the home page
- enter your order number
- click on “click here to upload” and send us your new file
N.B. Files are never overwritten
I have received a “non-compliance email”, what shall I do? Will the timeline remain the same?
Non-compliance emails are sent whenever a file received does not match printing requirements.
The problems to be fixed before sending the correct file will be indicated in the email.
Please note: the timeline will automatically be updated when receiving the new file; you will receive
an email with the new approximate delivery date.
The problems to be fixed before sending the correct file will be indicated in the email.
Please note: the timeline will automatically be updated when receiving the new file; you will receive
an email with the new approximate delivery date.
Will my document be printed exactly as I see it on my screen?
Digital cameras, scanners and your screen too reproduce colours by using the RGB colour space
(red, green, blue; those are also the primary colours of the light visible to the human eye). Because
of the wide range of different screens and different settings, the printing result may not match exactly
what appears on a specific screen. We suggest you use a CMYK colour atlas that you may order from
our sample web page.
(red, green, blue; those are also the primary colours of the light visible to the human eye). Because
of the wide range of different screens and different settings, the printing result may not match exactly
what appears on a specific screen. We suggest you use a CMYK colour atlas that you may order from
our sample web page.
ADMINISTRATIVE INFORMATION ON ORDERS, INVOICING AND PAYMENTS
Where can I find the invoice for my order?
Invoices are sent via email (to the reference email address of your account) as soon as the payment
is made (in the event of payment by credit card/paypal/bank transfer); in the event of payment upon delivery, the invoice is still sent via email on the day the items are sent or the following day at the latest. If you have not received your invoice via email, you can retrieve it from you personal area > invoice section; there you will find the downloadable pdf file.
is made (in the event of payment by credit card/paypal/bank transfer); in the event of payment upon delivery, the invoice is still sent via email on the day the items are sent or the following day at the latest. If you have not received your invoice via email, you can retrieve it from you personal area > invoice section; there you will find the downloadable pdf file.
Can I choose a different shipping address from the invoicing address?
Yes; when placing an order, you will be asked if the shipping address is the same as the invoicing address. If it is different, you will be able to enter a new shipping address.
Can I modify the invoicing address?
You can modify your customer profile directly from your personal area in the website, login>modify profile menu. Please note that you will not be able to modify the following details: Company name, VAT number and Fiscal Code. Feel free to contact us by telephone for any queries or questions.
Which are the accepted payment methods?
Credit card, paypal, payment upon delivery (payment by cash or non-transferable bank cheque made
out to Pixartprinting srl), advance bank transfer (in this case, printing will begin after the amount
has been credited) PIXARTPRINTING SRL UNIPERSONALE Bank: Banco Popolare di Verona, Dolo (Ve)
branch IBAN:IT79R0503436080000000020500 BIC/SWIFT: BAPPIT21706
As reason for payment, please indicate your order number.
out to Pixartprinting srl), advance bank transfer (in this case, printing will begin after the amount
has been credited) PIXARTPRINTING SRL UNIPERSONALE Bank: Banco Popolare di Verona, Dolo (Ve)
branch IBAN:IT79R0503436080000000020500 BIC/SWIFT: BAPPIT21706
As reason for payment, please indicate your order number.
The payment by paypal/credit card failed, what can I do?
You can find the payment link both in your personal area and in the order confirmation, under “payment method chosen".
I have already paid by bank transfer: why have I been sent a payment reminder?
Because the payment is recorded only when the amount is credited to our bank account (which we check on a daily basis): once the amount has been credited, an invoice will be issued and sent, and the email
will be automatically blocked.
will be automatically blocked.
I am waiting for the refund of a payment made by credit card, but I have not received it yet. Why?
The refund is sent upon the issue of a credit note.
I am a foreign customer, how can I register on Pixartprinting? Do I need a VAT number?
You can register either as a private individual or as a business; the requirements of both profiles
are listed below
Business: I need a valid VAT number which is authorised to make purchases in the EU area; I will
then be able to deduct the VAT.
Private individual: I do not need a community VAT number, I will be able to order products on which
I will pay the Italian VAT.
are listed below
Business: I need a valid VAT number which is authorised to make purchases in the EU area; I will
then be able to deduct the VAT.
Private individual: I do not need a community VAT number, I will be able to order products on which
I will pay the Italian VAT.
How do I know if my VAT number is valid? What happens if my VAT number has expired?
To know if your VAT number is valid and authorised to make purchases in the EU, log on to the website
of your revenue office. If your VAT number is no longer valid, your account is temporarily blocked;
you will receive an email asking you to verify your data and send them to us to reactivate your account.
of your revenue office. If your VAT number is no longer valid, your account is temporarily blocked;
you will receive an email asking you to verify your data and send them to us to reactivate your account.
What is your privacy policy?
We do not share any of the information collected with other companies. The details of our customers
are used to contact them for administrative reasons when necessary. Credit card details are used only
to process the orders received.
are used to contact them for administrative reasons when necessary. Credit card details are used only
to process the orders received.
INFORMATION ON SHIPMENTS
How long will it take for me to receive the goods ordered?
We ship our items by using the Fedex air service, with standard delivery within 48/72 hours. Some areas require longer delivery times. Those items exceeding the standard size and weight, such as heavy pallets and panels, will be shipped by Fedex ground service with delivery within 5/7 days. For both Fedex services, please visit the Fedex website (www.fedex.com) or track your delivery directly from its personal area.
Can I schedule a delivery time?
Unfortunately not, goods are delivered by courier within one business day; it is not possible to set a specific time or be contacted beforehand by the courier to arrange one.
How much are delivery charges?
To know the exact amount of shipment charges, once you have obtained an estimate, you should add it to your kart and the net amount, amount + VAT, shipment and packaging (if any) costs will be displayed on the top right corner.
Will you ship the goods abroad if I am registered as an Italian user?
If you have an Italian account, we will be able to ship the goods to all EU countries; this procedure
may not be activated on the website but needs to be agreed upon with us. We suggest you:
1. Place an order without proceeding to payment;
2. Contact us by sending an email to the following address: expedition.ue@pixartprinting.com. we will recalculate the right amount of shipment charges and will send you a payment link;
3. Notify you of the new amount for the bank transfer.
Non-EU countries
To ship to non-EU countries, the order must have been placed from the country of destination (that is, the account from which the order has been placed must correspond to the country of destination); orders placed from an EU country with delivery to a non-EU country or vice versa will not be accepted. For orders placed from other EU countries with delivery to Italy, a 21% VAT shall apply. Delivery timelines may vary due to custom clearance procedures. Customs duties shall be paid exclusively by the receiver; Pixartprinting does not provide a EUR1 certificate.
may not be activated on the website but needs to be agreed upon with us. We suggest you:
1. Place an order without proceeding to payment;
2. Contact us by sending an email to the following address: expedition.ue@pixartprinting.com. we will recalculate the right amount of shipment charges and will send you a payment link;
3. Notify you of the new amount for the bank transfer.
Non-EU countries
To ship to non-EU countries, the order must have been placed from the country of destination (that is, the account from which the order has been placed must correspond to the country of destination); orders placed from an EU country with delivery to a non-EU country or vice versa will not be accepted. For orders placed from other EU countries with delivery to Italy, a 21% VAT shall apply. Delivery timelines may vary due to custom clearance procedures. Customs duties shall be paid exclusively by the receiver; Pixartprinting does not provide a EUR1 certificate.
Can the shipment be anonymous? Is your brand printed anywhere?
You can request an anonymous shipment when filling in the order form; that will allow you to receive a Pixartprinting tape-free package. Our brand is not printed anywhere, we only print the file you sent us.
N.B. Please remember that our address is always displayed in the sender section of the courier slip; it cannot be omitted in any case.
N.B. Please remember that our address is always displayed in the sender section of the courier slip; it cannot be omitted in any case.
Is it possible to have more than one delivery address per order?
We are sorry but it is not possible to manage multiple delivery addresses for a single order. If you need to ship the material to more than one address, you will have to place more than one order.
May I collect the goods at your premises?
Our automated work flow does not allow the collection of goods at our premises; shipments are handled exclusively by the following couriers: BARTOLINI and TNT for Italy, FEDEX for other countries.
I have a problem with a shipment that has not been delivered. What shall I do?
Try tracking your shipment from your personal area on the website: the website of the courier will open automatically and you will find all shipping details as well as the contacts of the courier’s warehouse handling the shipment. If you have any problems with the courier or goods on hold, contact us immediately so that we can give new directions to the courier.
What shall I do before accepting a delivery?
Before accepting the goods:
A.) Verify before the carrier that the packaging is intact and the number of parcels matches the number written on the dispatch note.
B.) If the packaging is damaged (bent, torn, dented, etc.), ACCEPT DELIVERY SUBJECT TO VERIFICATION, indicating the damage on the courier's dispatch note (for instance, "I accept delivery subject to verification due to torn, bent, etc…. packaging”).
C.) If the courier does not allow conditional delivery, REJECT THE GOODS. If, in spite of the packaging being intact, the material inside is ruined, REPORT THE DAMAGE WITHIN 3 DAYS OF RECEPTION OF THE GOODS, by sending an email to assistenza@pixartprinting.com containing:
1. the order number and the product(s) involved
2. a short description of the damage
3. a picture of the damage so that we can proceed with our verifications
A.) Verify before the carrier that the packaging is intact and the number of parcels matches the number written on the dispatch note.
B.) If the packaging is damaged (bent, torn, dented, etc.), ACCEPT DELIVERY SUBJECT TO VERIFICATION, indicating the damage on the courier's dispatch note (for instance, "I accept delivery subject to verification due to torn, bent, etc…. packaging”).
C.) If the courier does not allow conditional delivery, REJECT THE GOODS. If, in spite of the packaging being intact, the material inside is ruined, REPORT THE DAMAGE WITHIN 3 DAYS OF RECEPTION OF THE GOODS, by sending an email to assistenza@pixartprinting.com containing:
1. the order number and the product(s) involved
2. a short description of the damage
3. a picture of the damage so that we can proceed with our verifications