By establishing contact with our Customer Service through the means available to you in the “Contact us” section of the Website, Pixartprinting S.p.A., as data Controller, will be able to use your data to reply to your report or request for information.
To ensure the quality of our Customer Support always meets your expectations, Pixartprinting S.p.A. reserves the right to invite you via email to complete surveys on your experience and level of satisfaction. If you report a particularly negative experience, Pixartprinting S.p.A. will arrange to contact you to gather further information on the issue you encountered and to take all necessary steps to put things right.
If you are registered with the Website, the processing will take place throughout the validity of your registration, and in any event until the end of the tax year following cancellation of the user’s registration. In the other instances, the data will be processed for the time necessary to duly manage your request and will be stored until the end of the tax year following the request for information.
If we contact you via telephone, the conversation may be recorded to help us improve our Customer Support service and to allow our staff to provide more effective help.
We remind you that by accessing your Customer Area or by writing to email@example.com, you can always access your data, amend, update or erase the data, and receive them in a structured, commonly used and machine-readable format and request the transfer of your data to another party. Should your rights be breached, you may moreover lodge a complaint with a Member State data protection authority such as the Garante (Italian Data Protection Authority) for your personal data protection (www.garanteprivacy.it).
You are furthermore entitled to object at any time, on grounds associated with your specific situation, to the processing of personal data that concern you.
Our professional advisers are on hand to help you resolve any issues and answer any questions you may have about your order.
You can contact us from Monday to Friday between 3:00 and 16:00 and Saturday to Sunday between 3:00 to 12:00.