Before accepting the goods:
A.) Check in the presence of the courier
that the packaging is intact and the number of parcels matches the one on the dispatch note.
B.) If the packaging is damaged (bent, torn, dented, etc.), ACCEPT DELIVERY SUBJECT TO VERIFICATION
, indicating the damage on the courier's dispatch note (for instance, "I accept delivery subject to verification due to torn, bent, etc…. packaging”).
C.) If the courier does not allow conditional delivery, REJECT THE GOODS
. If, regardless of the packaging being intact, the material inside is still ruined or damaged, REPORT THE DAMAGE WITHIN 3 DAYS OF RECEIPT
, by sending an email to email@example.com
1. the order number and the product(s) involved
2. a short description of the damage
3. a picture of the damage so that we can proceed with our verifications.