ANNUAL ORDER VOLUME
ANNUAL EXPENCE

For the 2020 programme, customers will be eligible for the Star level if they place a minimum of 20 orders between 01/01/2019 and 31/12/2019 with a total value of over €10,000 (excluding cancelled orders and tax).

USERHUB

- Priority telephonic assistance and email service: through use of a personal code and speaking to an operator who speaks your language, you will get immediate answers to your doubts and needs.
- Call me now: exclusive service which allows you to be called back at a number of your choosing

Promotions

1 monthly promotion valid on one product to be used for 5 prints.

Previews

Every month you will previews of the launch of new products and formats published on the site at your disposal;

Products

you can order sample packs for just 1€ with free shipping every quarter:

1 copy of the packaging sample collection
1 copy of the sample catalogue - small size
1 copy of the large format sample collection
1 copy of the shopping bag sample pack
1 copy of the colour guide for small format prints
1 copy of the colour guide for flat bed, rigid material prints
1 copy of the Roll to Roll sample collection

ANNUAL ORDER VOLUME
ANNUAL EXPENCE

For the 2020 programme, customers will be eligible for the Red Giant level if they place a minimum of 20 orders between 01/01/2019 and 31/12/2019 with a total value of over €30,000 (excluding cancelled orders and tax).

USERHUB

- Priority telephonic assistance and email service: through use of a personal code and speaking to an operator who speaks your language, you will get immediate answers to your doubts and needs.
- Call me now: exclusive service which allows you to be called back at a number of your choosing

Promotions

2 monthly promotions vald on 2 products for up to a maximum of 5 prints each.

Previews

Every month you will previews of the launch of new products and formats published on the site at your disposal;

Products

you can order sample packs for just 1€ with free shipping every quarter:

3 copies of the packaging sample collection
3 copies of the sample catalogue - small size
3 copies of the large format sample collection
3 copies of the shopping bag sample pack
3 copies of the colour guide for small format prints
3 copies of the colour guide for flat bed, rigid material prints
3 copies of the Roll to Roll sample collection

ANNUAL ORDER VOLUME
ANNUAL EXPENCE

For the 2020 programme, customers will be eligible for the Supernova level if they place a minimum of 20 orders between 01/01/2019 and 31/12/2019 with a total value of over €50,000 (excluding cancelled orders and tax).

USERHUB

- Priority telephonic assistance and email service: through use of a personal code and speaking to an operator who speaks your language, you will get immediate answers to your doubts and needs.
- Call me now: exclusive service which allows you to be called back at a number of your choosing

Promotions

2 monthly promotions valide on 2 products or categories for up to a maximum of 10 prints each.

Previews

Every month you will previews of the launch of new products and formats published on the site at your disposal;

Products

you can order sample packs for just 1€ with free shipping every quarter:

5 copies of the packaging sample collection
5 copies of the sample catalogue - small size
5 copies of the large format sample collection
5 copies of the shopping bag sample pack
5 copies of the colour guide for small format prints
5 copies of the colour guide for flat bed, rigid material prints
5 copies of the Roll to Roll sample collection

A. DEFINITIONS

“Active member”
A client who enters into one of the tree STARWAY Loyalty Program levels.
“Inactive member”
A client who does not enter into one of the tree STARWAY Loyalty Program levels any longer.

“Annual Membership”
Is a period during which an Active Member may use STARWAY Loyalty program within one calendar year, starting from 1 January and finishing on 31 December. At the end of each calendar year membership automatically expires and may be reactivated by Pixartprinting starting from the beginning of the next calendar year, based on the obligatory entry requirements, i.e. number of orders and order value of previous calendar year.

“Client”
Any Legal or private body registered with Pixartprinting and which has made orders on Pixartprinting’s online site.

B. STARWAY PROGRAM OBJECTIVES

STARWAY is a loyalty program specifically designed for Pixartprinting S.p.A., A Cimpress company (“Pixartprinting”) clients who have the requirements to enter into one of the 3 levels, called Star, Red Giant and Supernova. By entering into STARWAY, clients will received a series of free services including extra discounts and personalised customer care.

C. ENROLMENT, SUBSCRIPTION & EXPIRY

STARWAY loyalty program enrolment is carried out directly by Pixartprinting.

At the moment of enrolment, Clients will be enlisted into one of the tree STARWAY levels: (i) Star, (ii) Red Giant, e (iii) Supernova.

After accepting these terms and conditions, Clients will receive email confirmation of their Annual Membership and will be considered as "Active Member". To activate the STARWAY membership, client must confirm the membership acceptance by following the instructions laid out in the notification email. 

Clients may not have a multiple membership. Every membership enrolment will be made on an individual base and will be assigned to one individual only, who will be the only holder of the card.
STARWAY membership may be active for a maximum period of 12 months. After expiry all new membership enrolments will be granted by Pixartprinting at the beginning of the new calendar year.

Active Members who wish to terminate their STARWAY membership may do so by sending a Membership Cancelation Email to support@pixartprinting.com. After Membership Cancelation all benefits and advantages will be canceled.

In any case, Pixartprinting may suspend or cancel STARWAY membership if the Terms and Conditions are not respected or used in an inappropriate or fraudulent way.

D. STARWAY LOYALTY PROGRAM LEVELS

The STARWAY Loyalty programme consists of three levels: (i) Star, (iii) Red Giant and (iii) Supernova.

Star is the first and entry level; Red Giant is the second level and Supernova is the third and highest level of the programme.

Basic requirements for joining one of the 3 levels are based on the “annual number of orders” in combination with the “annual order value” (the net value excluding cancelled orders and applicable taxes). Membership will be assigned to one of the 3 levels (see table below).

STARWAY level table:

Level	Minimum Annual Orders	Annual Order Value*
Star	20	10.000 Euros
Red Giant	20	30.000 Euros
Supernova	20	50.000 Euros

Level Description:

STAR
Clients who between 01/01/2018 and 31/12/2018 placed a minimum of 20 orders, with a total order value greater than € 10,000 (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

RED GIANT
Clients who between 01/01/2018 and 31/12/2018 placed a minimum of 20 orders, with a total order value greater than € 30,000 (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership

SUPERNOVA
Clients who between 01/01/2018 and 31/12/2018 placed a minimum of 20 orders, with a total order value greater than € 50,000 (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

The timeframe referred to for STARWAY membership is one calendar year, from 1 January until 31 December. For 2020, membership requirements are based on the information from 1 January to 31 December 2019.

The "annual order value” is calculated net of all cancelled orders (orders for which payment has not been made), as well as all orders still pending dispatch. Furthermore, order values exclude all applicable taxes, such as VAT.

After being granted Active Member status in one of the three levels, all advantages and benefits associated with that particular level will be activated.

Each year Pixartprinting will send you an update about your membership dtatus (“welcome”, “confirmation/renewal”, “level upgrade/downgrade” or “membership cancellation”) at the beginning of January, based on the Client’s results from the previous calendar year.

For example, 2020 Membership will be decided based on the Client’s actions in 2019.

The STARWAY level allocation will remain valid until the end of the calendar year, unless advised otherwise by Pixartprinting.

Each year, Pixartprinting will update Active Members' status, confirming their STARWAY level, upgrading their level, downgrading their level or cancelling their membership.

Pixartprinting, at all times, reserves the right to modify the requirements or criteria for awarding membership of the STARWAY programme levels.

At the beginning of each calendar year Active Members and Non Active Members will receive a status update email, informing them of their current status (new membership, renewed membership, upgraded/downgraded membership or membership cancellation for that particular calendar year). All “Active members” will be assigned with new membership cards within 4-6 weeks of the email confirmation.

E. ACTIVE MEMBERS ADVANTAGES AND BENEFITS

Active Members “Star”, “Red Giant” and “Supernova”, regardless of their location have exclusive advantages and benefits as members of STARWAY program.

All promotions and advantages will be communicated monthly by Pixartprinting via e-mail. Moreover, there will be a specific area on the Pixartprinting website dedicated to STARWAY Loyalty Program.

The Specific advantages granted to Active members are:

• "Premium Support" - Call and Email Customer Service. It is a Customer Care specifically created to look after STARWAY MEMBERS. The Active Members will be given a priority via personal call code and put through the operator speaking the language of the Active Member.
• An exclusive monthly preview of all new products and promotions.
• Promotions/monthly newsletter/special offers/for a pre-established number of products/to be used for a pre-established numbers of prints. A discount will be placed directly in the quote and will be active only for the "Active Members", who had previously logged in.
• Sample pack service: every quarter, Active Members can order one or more sample packs for just 1€ with free shipping.

Level	Star	Red Giant	Supernova
Premium Support (Call and Email Customer Service)	YES	YES	YES
Product Preview	YES	YES	YES
Promotions	Number of products: 1 Printing jobs: 5 each	Number of products: 2 Printing jobs: 5 each	Number of products: 2 Printing jobs: 10 each
Paper Sample Pack (for £1)	1	3	5
Rigid Media Sample Pack (for £1)	1	3	5
Packaging Sample Pack (for £1)	1	3	5
Shopping Bag Sample Pack (for £1)	1	3	5
Roll to Roll Sample Pack (for £1)	1	3	5
Small Format Colour Guide (for £1)	1	3	5
Rigid Media Colour Guide (for £1)	1	3	5

F. STARWAY PROGRAMME CHANGES, AMENDMENTS AND UPDATES

All services and promotions for STARWAY program are provided and delivered by Pixartprinting S.p.A., A Cimpress company only if these Terms and Conditions are accepted.

Pixartprinting reserves the right to change and modify STARWAY Loyalty program structure, necessary requirements for participating in the program, benefits, offers and all other program characteristics described in these Terms and Conditions. Furthermore, Pixartprinting reserves the rights to stop or suspend STARWAY program at any time, given it is a free and promotional service which is not a subject to any contract related to individual orders or any other contractual bond between Pixartprinting and its Clients.

Pixartprinting will inform “Active Members” of any changes related to STARWAY program Terms and Conditions. “Active Members” will acknowledge these changes and get updates by directly accessing STARWAY Terms and Conditions on Pixartprinting website. By continuing to act as an “Active Member” of the STARWAY program, “Active Members” are deemed to have read and understood changes and modifications of the STARWAY Terms and Conditions.

Service and promotions presented by STARWAY program cannot be combined with other current offers, and only one and the most beneficial offer for the Clients will prevail.

Service and promotions related to STARWAY program are not negotiable or transferable in cash or vouchers, and may not be assigned to any third party.

Pixartprtinting is not responsible for any damages or losses deriving from acceptance or implementation of any conditions or changes specified by STARWAY program, except wilful misconduct or gross negligence.

In case of disputes or variations between these Terms and Conditions in Italian, and translations in other languages, the original Italian version of Term and Conditions will undoubtedly prevail.

For any further questions with reference to STARWAY program, every “Active Member” will contact Pixartprinting Customer Service, referencing their “Active Member” number.

Present Terms and Conditions are subject to the Italian Law.

Any dispute, controversy, or claim arising from Individual or Companies which may not qualify as “ consumers”, and any dispute, controversy, or claim arising from the interpretation of this contract shall take place in the Court of Venice, Italy.