Star
Requirements
Annual spend
For the 2024 programme, customers will be eligible for the Star level if they place a minimum of 20 orders between 01/01/2023 and 31/12/2023 with a total value of over 10.000 € (excluding cancelled orders and tax).
EXCLUSIVE BENEFITS
- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back on a number of your choice.
One monthly promotion valid on one product to be used on up to five items.
Every month you will receive a sneak preview of new products and formats that will be appearing on the website.
You can order sample packs for just 1€ with free shipping every quarter:
1 copy of the packaging sample pack
1 copy of the shopping bag sample pack
1 copy of the Advertising Banner Sample Pack
1 copy of the Self-Adhesive Vinyl Sample Pack
1 copy of the Labels and Stickers Sample Pack
1 copy of the Business Card Sample Pack
1 copy of the Labels and Stickers Colour Guide
1 copy of the Small Format Colour Guide
1 copy of the Rigid Media Colour Guide
1 copy of the Banners and Mesh Colour Guide
1 copy of the Self-Adhesive Vinyl Colour Guide
1 copy of the Fabric Colour Guide
Red Giant
Requirements
Annual spend
For the 2024 programme, customers will be eligible for the Red Giant level if they place a minimum of 20 orders between 01/01/2023 and 31/12/2023 with a total value of over 30,000 € (excluding cancelled orders and tax).
EXCLUSIVE BENEFITS
- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back on a number of your choice.
Two monthly promotions vald on two products for up to a maximum of 5 items each.
Every month you will receive a sneak preview of new products and formats that will be appearing on the website.
You can order sample packs for just 1€ with free shipping every quarter:
3 copies of the packaging sample pack
3 copies of the shopping bag sample pack
3 copies of the Advertising Banner Sample Pack
3 copies of the Self-Adhesive Vinyl Sample Pack
3 copies of the Labels and Stickers Sample Pack
3 copies of the Business Card Sample Pack
3 copies of the Labels and Stickers Colour Guide
3 copies of the Small Format Colour Guide
3 copies of the Rigid Media Colour Guide
3 copies of the Banners and Mesh Colour Guide
3 copies of the Self-Adhesive Vinyl Colour Guide
3 copies of the Fabric Colour Guide
Supernova
Requirements
Annual spend
For the 2024 programme, customers will be eligible for the Supernova level if they place a minimum of 20 orders between 01/01/2023 and 31/12/2023 with a total value of over 50,000 € (excluding cancelled orders and tax).
EXCLUSIVE BENEFITS
- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back on a number of your choice.
Two monthly promotions valid on two products or categories for up to a maximum of 10 items each.
Every month you will receive a sneak preview of new products and formats that will be appearing on the website.
You can order sample packs for just 1€ with free shipping every quarter:
5 copies of the packaging sample pack
5 copies of the shopping bag sample pack
5 copies of the Advertising Banner Sample Pack
5 copies of the Self-Adhesive Vinyl Sample Pack
5 copies of the Labels and Stickers Sample
Terms and Conditions
A. DEFINITIONS
These terms and conditions (the "Starway Terms and Conditions") govern the rules of membership and the functioning of the "STARWAY" loyalty programme, which is managed and organised by Pixartprinting S.p.A. with sole shareholder, subject to the management and coordination of Cimpress plc,y with headquarters at Via 1° Maggio, 8, 30020 - Quarto d’Altino (Province of Venice), Italy, VAT no. IT04061550275, Tax code (Codice Fiscale) 04061550275 (“Pixartprinting”) for the benefit of certain categories of its customers who make purchases through the Pixartprinting website (the "Website"). These Starway Terms and Conditions do not affect the rights and remedies granted to consumers pursuant to the law in force in the country of the Customer’s place of residence or legal domicile.
“Active member”
A client who is part of one of the three STARWAY Loyalty Programme levels.
“Inactive member”
A client who is no longer part of one of the three STARWAY Loyalty Programme levels.
“Annual Membership”
The period during which an Active Member may use the STARWAY Loyalty programme within one calendar year, starting from 1 January and finishing on 31 December. At the end of each calendar year membership automatically expires and may be reactivated by Pixartprinting starting from the beginning of the next calendar year, based on the obligatory entry requirements, i.e. the number of orders and the value of the orders placed in the previous calendar year.
“Client”
Any legal or private body registered with Pixartprinting and which has made orders on Pixartprinting’s website.
B. AIM OF THE STARWAY PROGRAMME
STARWAY is a loyalty programme specifically designed for Pixartprinting S.p.A., A Cimpress company (“Pixartprinting”) clients who meet the requirements of one of the 3 levels, called Star, Red Giant and Supernova. By joining STARWAY, clients will receive a series of free services including extra discounts and personalised customer care.
C. ENROLMENT, SUBSCRIPTION & EXPIRY
STARWAY loyalty programme enrolment is carried out directly by Pixartprinting.
At the moment of enrolment, Clients will be enlisted into one of the three STARWAY levels: (i) Star, (ii) Red Giant or (iii) Supernova.
After accepting these terms and conditions, Clients will receive email confirmation of their annual membership and will be considered an "Active Member".
Clients may not have multiple memberships. Every membership admission will be made on an individual basis and will be assigned to one individual only, who will be the sole cardholder.
STARWAY membership lasts a maximum period of 12 months. All new membership admissions will be granted by Pixartprinting at the beginning of the new calendar year.
Active Members who wish to terminate their STARWAY membership may do so by sending an email cancelling their membership to support@pixartprinting.com. After cancelling membership all benefits and advantages will cease.
In any circumstances, Pixartprinting may suspend or cancel STARWAY membership if the Terms and Conditions are not respected or used in an inappropriate or fraudulent way.
D. STARWAY LOYALTY PROGRAMME LEVELS
The STARWAY Loyalty programme consists of three levels: (i) Star, (iii) Red Giant and (iii) Supernova.
Star is the first and entry level; Red Giant is the second level and Supernova is the third and highest level of the programme.
The requirements for joining one of the three levels are based on the number of orders placed in a year and the “total annual spend” (the net value excluding cancelled orders and applicable taxes), with the following criteria:
STARWAY level table:
| Level | Minimum Annual Orders | Annual Order Value* |
|---|---|---|
| Star | >20 | £ >10,000 |
| Red Giant | >20 | £ >30,000 |
| Supernova | >20 | £ >50,000 |
Level Description:
STAR
Clients who between 01/01/2022 and 31/12/2022 placed a minimum of 20 orders, with a total order value greater than 10,000 pounds (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.
RED GIANT
Clients who between 01/01/2022 and 31/12/2022 placed a minimum of 20 orders, with a total order value greater than 30,000 pounds (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership
SUPERNOVA
Clients who between 01/01/2022 and 31/12/2022 placed a minimum of 20 orders, with a total order value greater than 50,000 pounds (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.
The timeframe referred to for STARWAY membership is one calendar year, from 1 January until 31 December. For 2024, membership requirements are based on the information from 1 January to 31 December 2023.
The "annual order value” is calculated net of all cancelled orders (orders for which payment has not been made), as well as all orders still pending dispatch. Furthermore, order values exclude all applicable taxes, such as VAT.
Every year, Pixartprinting will send Customers an email update on their membership status (“welcome”, “confirmation/renewal”, “level upgrade/downgrade” or “membership cancellation”) at the beginning of January, based on the results calculated during the previous calendar year. The new membership cards will be sent out within 4-6 weeks, once members have had their status confirmed or modified or been informed that their membership has been cancelled and the programme has been launched for the current year.
Pixartprinting reserves the right to change the criteria for assigning membership levels at any time.
E. ADVANTAGES AND BENEFITS FOR ACTIVE MEMBERS
Active Members “Star”, “Red Giant” and “Supernova”, regardless of their location have exclusive advantages and benefits as members of STARWAY program.
All promotions and advantages will be communicated monthly by Pixartprinting via e-mail. Moreover, there will be a specific area on the Pixartprinting website dedicated to STARWAY Loyalty Program.
The Specific advantages granted to Active members are:
- "UserHub" - Call and Email Customer Service. It is a Customer Care specifically created to look after STARWAY MEMBERS. The Active Members will be given a priority via personal call code and put through the operator speaking the language of the Active Member.
- An exclusive monthly preview of all new products and promotions.
- Promotions/monthly newsletter/special offers/for a pre-established number of products/to be used for a pre-established numbers of prints. A discount will be placed directly in the quote and will be active only for the "Active Members", who had previously logged in.
- Sample pack service: every quarter, Active Members can order one or more sample packs for just 1 € with free shipping.
| Level | Star | Red Giant | Supernova |
|---|---|---|---|
| UserHub (Call and Email Customer Service) |
YES | YES | YES |
| Product Preview | YES | YES | YES |
| Promotions | Number of products: 1 Printing jobs: 5 each |
Number of products: 2 Printing jobs: 5 each |
Number of products: 2 Printing jobs: 10 each |
| Packaging Sample Pack (for 1 €) | 1 | 3 | 5 |
| Shopping Bag Sample Pack (for 1 €) | 1 | 3 | 5 |
| Advertising banner sample pack (for 1 €) | 1 | 3 | 5 |
| Self-adhesive vinyl sample pack (for 1 €) | 1 | 3 | 5 |
| Labels and stickers sample pack (for 1 €) | 1 | 3 | 5 |
| Business card sample pack (for 1 €) | 1 | 3 | 5 |
| Labels and stickers colour guide (for 1 €) | 1 | 3 | 5 |
| Snall format colour guide (for 1 €) | 1 | 3 | 5 |
| Rigid media colour guide (for 1 €) | 1 | 3 | 5 |
| Banners and mesh colour guide (for 1 €) | 1 | 3 | 5 |
| Self-adhesive vinyl colour guide (for 1 €) | 1 | 3 | 5 |
| Fabric colour guide (for 1 €) | 1 | 3 | 5 |
F. STARWAY PROGRAMME CHANGES, AMENDMENTS AND UPDATES
All services and promotions for the STARWAY programme are provided and delivered by Pixartprinting S.p.A., A Cimpress company only if these Terms and Conditions are accepted.
Pixartprinting reserves the right to change and modify the STARWAY Loyalty Programme structure, the necessary requirements for participating in the programme, the benefits, offers and all other characteristics of the programme described in these Terms and Conditions. Furthermore, Pixartprinting reserves the right to stop or suspend the STARWAY programme at any time, given that it is a free and promotional service which is not subject to any contract related to individual orders or any other contractual bond between Pixartprinting and its Clients.
Pixartprinting will inform Active Members of any changes related to the STARWAY programme's Terms and Conditions. Active Members will then be asked to acknowledge these changes and receive updates by directly accessing the STARWAY Terms and Conditions on the Pixartprinting website. By continuing to act as an Active Member of the STARWAY programme, Active Members are deemed to have read and understood the changes and modifications to the STARWAY Terms and Conditions.
Service and promotions offered by the STARWAY programme cannot be combined with other current offers; only the most beneficial offer for the Client will prevail.
Service and promotions related to STARWAY programme are not negotiable or exchangable for cash or vouchers, and may not be assigned to any third party.
Pixartprinting is not responsible for any damages or losses deriving from acceptance or implementation of any conditions or changes specified by the STARWAY programme, except for wilful misconduct or gross negligence.
For any further questions regarding the STARWAY programme, Active Members should contact Pixartprinting Customer Services, quoting their Active Member number.
These Terms and Conditions are subject to Italian Law. For purchases made by Customers that can be defined as consumers, the consumer law in force in the Customer’s place of residence or legal domicile shall apply.
All disputes regarding the interpretation and/or implementation of these Starway Terms and Conditions fall under the exclusive jurisdiction of:
- the court of Venice (Italy), for purchases made by Customers that cannot be defined as consumers; or
- the court of the Customer's place of residence or legal domicile, for purchases made by Customers that can be defined as consumers.
Consumers resident in the European Union should be aware that the European Commission has launched an online platform that provides an alternative tool for resolving disputes. This tool can be used by European consumers to resolve any dispute concerning and/or deriving from sales contracts of goods and services entered into online, without court proceedings. As a result, and notwithstanding the provisions set out above in this section H, Customers qualifying as consumers who make purchases may use this platform to resolve any dispute arising from the online contract entered into with Pixartprinting. The platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.
Rev. n. 1 - 18/03/2020
The " Starway Terms and Conditions" are not retroactive to the date of revision.
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SUBSCRIPTION AND PROGRAMME TERMS & CONDITIONS
STARWAY MEMBERSHIP
- Star: Clients who made a minimum of 20 orders with a value greater than € 10,000 (net value excluding cancelled orders and applicable taxes) between 01/01/2022 and 31/12/2022. Both conditions must be satisfied.
- Red Giant: Clients who made a minimum of 20 orders with a value greater than € 30,000 (net value excluding cancelled orders and applicable taxes) between 01/01/2022 and 31/12/2022. Both conditions must be satisfied.
- Supernova: Clients who made a minimum of 20 orders with a value greater than € 50,000 (net value excluding cancelled orders and applicable taxes) between 01/01/2022 and 31/12/2022. Both conditions must be satisfied.
Table Summary:
| Level | Annual Orders | Annual value of orders |
|---|---|---|
| Star | 20 | € 10,000 |
| Red Giant | 20 | € 30,000 |
| Supernova | 20 | € 50,000 |
SERVICES AND PROMOTIONS
Automatic access to PixartPro: every month, we give you cash back
Jump straight to the front of the queue for all our customer care services.
Request an instant callback from one of our dedicated customer care operators.
Exclusive promotions on our products every month.
Always available to you for just 1€ on our website.
Get sneak previews of new arrivals in our catalogue before anyone else.
At least 10.000€
Number of orders per year
At least 20
At least 30,000€
Number of orders per year
At least 20
At least 50.000€
Number of orders per year
At least 20