About

MISSION

STARWAY is a program designed especially for our best customers.It rewards your loyalty with an exclusive shopping experience and valuable benefits, further enhancing the services we provide.

A VISION FOR YOUR BUSINESS

The STARWAY loyalty program is designed to support your business in the coming years: to accompany the growth of our customers is an integral part of our philosophy. To this end, we want to equip your with the best tools.

CELESTIAL BODIES WHICH ARE BORN AND THEN EXPAND

A galaxy to explore, in which the celestial bodies orbit around a single axis: Pixartprinting.STARWAY recalls the evolution of the stars: from the birth of a giant star to the spectacle of a supernova.By entering the loyalty program, you will be able to develop through three levels, depending on how much you spend: Star, Red Giant and Supernova.

“The life of a star and its sizes depend on the mass and temperatures that it is capable of generating.”

STAR: The first stage of the journey of a star, a star that shines with its fascinating light and generates lots of energy illuminating the sky.

RED GIANT: the new balance reached by a bright and giant star. The core, filled with intense energy, heats and expands until it becomes a Red Giant, a rare and enormous celestial object.

SUPERNOVA: a thunderbolt of prodigious energy, the last stage of the journey of a giant star. An amazing light show that releases incomparable and majestic energy, generating new stars.

Our mission is to take care of you and accompany you on your path, so that you may shine ever brighter and develop into amazing Supernovae.

COMPARISON

REQUIREMENTS

StarRed GiantSupernova
N° orders per year > 20 > 20 > 20
Annual spend > €10,000 > €30,000 > €50,000


EXCLUSIVE PERKS

StarRed GiantSupernova
Monthly promotions 1 product
5 print jobs
2 products
5 print jobs
2 products
10 print jobs
Sample packs
and color guides
1 copy
of each every 3 months
3 copies
of each every 3 months
5 copies
of each every 3 months
Support UserHub UserHub UserHub
Previews

Star

“A captivating star that shines with its own light and generates great energy, illuminating the heavens”

REQUIREMENTS


ANNUAL ORDER VOLUME
ANNUAL SPEND

Customers eligible for this category are those who have placed a minimum of 20 orders with a value of over 10,000 dollars (excluding cancelled orders and tax) between 1/1/2015 and 12/31/2015

EXCLUSIVE BENEFITS


USERHUB

- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back at a number of your choice

Promotions

One monthly promotion valid on one product to be used on up to five items.

Previews

Every month you will receive a sneak preview of new products and formats that will be appearing on the website;

Products

Every quarter you can order sample packs with a discount of 90% and free shipping:

One copy of the packaging sample pack
1 Small Format Sample Book
1 copy of the large format sample pack
1 Shopping Bag Sample Pack
1 copy of the color guide for small format prints
1 copy of the color guide for printing on rigid media
1 copy of the metallic-effect printing sample pack

Red Giant

“A star with a surface that expands until it reaches a new equilibrium: a Red Giant.”

REQUIREMENTS


ANNUAL ORDER VOLUME
ANNUAL SPEND

Customers eligible for this category are those who have made a minimum of 20 orders with a value of over 30,000 dollars (at the net value of cancelled orders and tax) between the dates 1/1/2015 and 12/31/2015.

EXCLUSIVE BENEFITS


USERHUB

- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back at a number of your choice

Promotions

Two monthly promotions vald on two products for up to a maximum of 5 items each.

Previews

Every month you will receive a sneak preview of new products and formats that will be appearing on the website;

Products

Every quarter you can order sample packs with a discount of 90% and free shipping:

Three copies of the packaging sample pack
3 Small Format Sample Books
Three copies of the large format sample pack
3 Shopping Bag Sample Packs
Three copies of the color guide for small format prints
Three copies of the color guide for printing on rigid media
3 copies of the metallic-effect printing sample pack

Supernova

“A spectacle brighter than an entire galaxy: the Supernova has incomparable and majestic energy.”

REQUIREMENTS


ANNUAL ORDER VOLUME
ANNUAL SPEND

Customers eligible for this category are those who have placed a minimum of 20 orders with a value of more than 50,000 dollars (excluding cancelled orders and tax) between 1/1/2015 and 12/31/2015.

EXCLUSIVE BENEFITS


USERHUB

- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back at a number of your choice

Promotions

Two monthly promotions valid on two products or categories for up to a maximum of 10 items each.

Previews

Every month you will receive a sneak preview of new products and formats that will be appearing on the website;

Products

Every quarter you can order sample packs with a discount of 90% and free shipping:

Five copies of the packaging sample pack
5 Small Format Sample Books
Five copies of the large format sample pack
5 Shopping Bag Sample Packs
Five copies of the color guide for small format prints
Five copies of the color guide for printing on rigid media
5 copies of the metallic-effect printing sample pack

Terms and Conditions

A. DEFINITIONS

“Active member”
A client who enters into one of the tree STARWAY Loyalty Program levels.
“Inactive member”
A client who does not enter into one of the tree STARWAY Loyalty Program levels any longer.

“Annual Membership”
Is a period during which an Active Member may use STARWAY Loyalty program within one calendar year, starting from January 1st and ending on December 31st. At the end of each calendar year membership automatically expires and may be reactivated by Pixartprinting starting from the beginning of the next calendar year, based on the obligatory entry requirements, i.e. number of orders and order value of previous calendar year.

“Client”
Any Legal or private body registered with Pixartprinting and which has made orders on Pixartprinting’s online site.

B. AIM OF THE STARWAY PROGRAM

STARWAY is a loyalty program specifically designed for Pixartprinting USA Incorporated (“Pixartprinting”) clients who have the requirements to enter into one of the 3 levels, called Star, Red Giant and Supernova. By entering into STARWAY, clients will received a series of free services including extra discounts and personalized customer care.

C. ENROLLMENT, SUBSCRIPTION & EXPIRATION

STARWAY loyalty program enrollment is carried out directly by Pixartprinting.

At the moment of enrollment, Clients will be enlisted into one of the tree STARWAY levels: (i) Star, (ii) Red Giant, e (iii) Supernova.

After accepting these terms and conditions, Clients will receive email confirmation of their Annual Membership and will be considered as "Active Member". To activate the STARWAY membership, client must confirm the membership acceptance by following the instructions laid out in the notification email. Following the receipt of Client’s confirmation Pixartprinting will send you the Welcoming kit containing a STARWAY Membership Card and a selected limited edition gift.

STARWAY membership cards are valid per one calendar year, and are not transferable and can only be used by the assigned Active Members.

The assigned Membership Cards remain the property of Pixartprinting, and any improper or irregular use of the STARWAY program may result in an immediate suspension or cancellation of the membership and acquired benefits.

Clients may not have a multiple membership. Every membership enrollment will be made on an individual base and will be assigned to one individual only, who will be the only holder of the card.
STARWAY membership may be active for a maximum period of 12 months. After expiration all new membership enrollments will be granted by Pixartprinting at the beginning of the new calendar year.

Active Members who wish to terminate their STARWAY membership may do so by sending a Membership Cancellation Email to info.en@pixartprinting.com. After Membership Cancellation all benefits and advantages will be cancelled.

In any case, Pixartprinting may suspend or cancel STARWAY membership if the Terms and Conditions are not respected or used in an inappropriate or fraudulent way.

D. STARWAY LOYALTY PROGRAM LEVELS

The STARWAY Loyalty program consists of three levels: (i) Star, (iii) Red Giant and (iii) Supernova.

Star is the first and entry level; Red Giant is the second level and Supernova is the third and highest level of the program.

Basic requirements for joining one of the 3 levels are based on the “annual number of orders” in combination with the “annual order value” (the net value excluding cancelled orders and applicable taxes). Membership will be assigned to one of the 3 levels (see table below).

STARWAY level table:

LevelMinimum Annual OrdersAnnual Order Value*
Star 20 10,000 dollars
Red Giant 20 30,000 dollars
Supernova 20 50,000 dollars


Level Description:

STAR
Clients who between 1/1/2015 and 12/31/2015 placed a minimum of 20 orders, with a total order value greater than 10,000 dollars (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

RED GIANT
Clients who between 1/1/2015 and 12/31/2015 placed a minimum of 20 orders, with a total order value greater than 30,000 dollars (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership

SUPERNOVA
Clients who between 1/1/2015 and 12/31/2015 placed a minimum of 20 orders, with a total order value greater than 50,000 dollars (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

The timeframe referred to for STARWAY membership is one calendar year, from January 1 until December 31. For 2016, membership requirements are based on the information from January 1 to December 31, 2015.

The "annual order value” is calculated net of all cancelled orders (orders for which payment has not been made), as well as all orders still pending dispatch. Furthermore, order values exclude all applicable taxes, such as VAT.

After being granted Active Member status in one of the three levels, all advantages and benefits associated with that particular level will be activated.

Each year Pixartprinting will send you an update about your membership dtatus (“welcome”, “confirmation/renewal”, “level upgrade/downgrade” or “membership cancellation”) at the beginning of January, based on the Client’s results from the previous calendar year.

For example, 2016 Membership will be decided based on the Client’s actions in 2015.

The STARWAY level allocation will remain valid until the end of the calendar year, unless advised otherwise by Pixartprinting.

Each year, Pixartprinting will update Active Members' status, confirming their STARWAY level, upgrading their level, downgrading their level or cancelling their membership.

Pixartprinting, at all times, reserves the right to modify the requirements or criteria for awarding membership of the STARWAY program levels.

At the beginning of each calendar year Active Members and Non Active Members will receive a status update email, informing them of their current status (new membership, renewed membership, upgraded/downgraded membership or membership cancellation for that particular calendar year). All “Active members” will be assigned with new membership cards within 4-6 weeks of the email confirmation.

E. ACTIVE MEMBERS ADVANTAGES AND BENEFITS

Active Members “Star”, “Red Giant” and “Supernova”, regardless of their location have exclusive advantages and benefits as members of STARWAY program.

All promotions and advantages will be communicated monthly by Pixartprinting via e-mail. Moreover, there will be a specific area on the Pixartprinting website dedicated to STARWAY Loyalty Program.

The Specific advantages granted to Active members are:

  • "UserHub" - Call and Email Customer Service. It is a Customer Care specifically created to look after STARWAY MEMBERS. The Active Members will be given a priority via personal call code and put through the operator speaking the language of the Active Member.
  • An exclusive monthly preview of all new products and promotions.
  • Promotions/monthly newsletter/special offers/for a pre-established number of products/to be used for a pre-established numbers of prints. A discount will be placed directly in the quote and will be active only for the "Active Members", who had previously logged in.
  • Samples: Each trimester “Active Members” will have 90% off on one or more Sample Packs including free delivery.


LevelStarRed GiantSupernova
UserHub
(Call and Email Customer Service)
YES YES YES
Product Preview YES YES YES
Promotions Number of products: 1

Printing jobs: 5 each
Number of products: 2

Printing jobs: 5 each
Number of products: 2

Printing jobs: 10 each
N° Kits / Sample Kits - Packaging 1 3 5
N° Kits / Sample Kits - Large Format 1 3 5
N° Kits / color guide for small format prints 1 3 5
N° Kits / color guide for flat bed, rigid material prints 1 3 5

F. STARWAY PROGRAM CHANGES, AMENDMENTS AND UPDATES

All services and promotions for STARWAY program are provided and delivered by Pixartprinting USA Incorporated only if these Terms and Conditions are accepted.

Pixartprinting reserves the right to change and modify STARWAY Loyalty program structure, necessary requirements for participating in the program, benefits, offers and all other program characteristics described in these Terms and Conditions. Furthermore, Pixartprinting reserves the right to stop or suspend STARWAY program at any time, given it is a free and promotional service which is not a subject to any contract related to individual orders or any other contractual bond between Pixartprinting and its Clients.

Pixartprinting will inform “Active Members” of any changes related to STARWAY program Terms and Conditions. “Active Members” will acknowledge these changes and get updates by directly accessing STARWAY Terms and Conditions on Pixartprinting website. By continuing to act as an “Active Member” of the STARWAY program, “Active Members” are deemed to have read and understood changes and modifications of the STARWAY Terms and Conditions.

Service and promotions presented by STARWAY program cannot be combined with other current offers, and only one and the most beneficial offer for the Clients will prevail.

Service and promotions related to STARWAY program are not negotiable or transferable in cash or vouchers, and may not be assigned to any third party.

Pixartprtinting is not responsible for any damages or losses deriving from acceptance or implementation of any conditions or changes specified by STARWAY program, except wilful misconduct or gross negligence.

In case of disputes or variations between these Terms and Conditions in Italian, and translations in other languages, the original Italian version of Term and Conditions will undoubtedly prevail.

For any further questions with reference to STARWAY program, every “Active Member” will contact Pixartprinting Customer Service, referencing their “Active Member” number.

Present Terms and Conditions are subject to the Italian Law.

Any dispute, controversy, or claim arising from Individual or Companies which may not qualify as “consumers”, and any dispute, controversy, or claim arising from the interpretation of this contract shall take place in the Court of Venice, Italy.

FAQ

The loyalty program
designed to reward
our best clients
The Starway galaxy
A huge system of stars, gas and
cosmic dust, constantly in motion,

in which the celestial bodies orbit around
a single center of mass: Pixartprinting.
Constantly evolving
stars
A multitude of young, bright stars
that evolve quickly
and explode in wonderful Supernovae,
in turn triggering new reactions
that go on to form other celestial bodies.
Our philosophy:
helping your business grow
Your loyalty means a lot to us.
That‘s why we want to support your
business by giving you the best tools
to make your company shine and grow
into an astounding Supernova.
2016: a journey through
the stars
Entering the Starway galaxy will give you
access to a range of exclusive benefits
and perks, a full range of dedicated services
and promotions, valuable rewards and much more...
Offering you
a piece of the sky
You will discover new constellations,
gravitational forces, enchanting mirages
and unexpected light shows.
Celestial bodies that
are born and grow
You will enter the pulsating core of the program
and develop through the three stages of a star‘s life cycle:
Star
Star
Star
A captivating celestial object
that shines with its own
light and generates
huge amounts of energy,
lighting up the ceiling
of the heavens.
To enter this stage you need
to meet the following criteria:

an annual spend of at least
10.000 dollars

a minimum of
20 orders a year
Red Giant
Red Giant
Red Giant
A new equilibrium
found by a rare
and extremely bright star.
The nucleus expands
until the star reaches
enormous dimensions.
To enter this stage you need
to meet the following criteria:

an annual spend of at least
30.000 dollars

a minimum of
20 orders a year
Supernova
Supernova
Supernova
A lightning bolt of
incredible energy,
a source of riches for the Universe.
A light show that releases an unparalleled,
majestic wave of energy,
which then generates new stars.
To enter this stage you need
to meet the following criteria:

an annual spend of at least
50.000 dollars

a minimum of
20 orders a year
A universe of benefits
UserHub: dedicated
priority support
Jump straight to the front of the line for all of Pixartprinting‘s customer care services
New and exclusive
monthly promotions
A wide range of offers tailored to your business, which you can use every month on multiple items

Call Me Now:
a direct line to Pixartprinting
Request an instant call back from our dedicated operators whenever you need information or support

Welcome gift
A collector‘s item gift, chosen especially for you from the catalogs of the most prestigious Italian design firms


Special
purchases
Always have our sample packs to hand, with an exclusive discount
Constant updates
Receive all the latest information on new items in the Pixartprinting catalogue before everyone else