Terms and conditions of sale on Pixartprinting
Purchases made on pixartprinting.com (the “Site”) are regulated by the following Terms & Conditions (the “Conditions”).
By clicking on the “accept” button, the user accepts the Conditions without any limitations or reservations.
The site belongs to Pixartprinting S.p.A Subject to management and coordination by Cimpress plc based in via 1° Maggio, 8, 30020 - Quarto d’Altino (VE), Italy, VAT registration number IT04061550275, Fiscal Code 04061550275 (“Pixartprinting”).
1. Services offered by the site
1.1 The Website provides web-to-print services (collectively referred to as the “Services”), including customised printing of documents in various formats and on various materials (the "Products") with home delivery solely within the territory of Europe. Unless specified otherwise, these Conditions apply to all Services offered by Pixartprinting, where compatible. The provision of Services may be entrusted by Pixartprinting to third-party subcontractors or subsuppliers.
1.2 To access the Services, Users must register on the Website in the designated My Account area. During the registration process, Users will be asked to specify if they intend to register and therefore make purchases as a company, as a sole trader/freelance professional, as an individual or as an association, specifying the User’s nationality. Only purchases of Services made by Users as individuals will be subject to the consumer law in force in the country of the User’s place of residence or legal domicile.
1.3 All final product prices displayed on the Website are given in Euros and can be viewed with or without VAT, depending on the country or registration type. The prices of the Services are subject to periodic changes and variations. Shipping costs are considered to be included in the price for certain Products and offers. For all other Products, shipping costs are to be paid by the User.
2. Product selection and purchasing method
2.1 The information and details given on the Website should not be considered as offers: they are simply an invitation to Users to do business by sending purchase orders. The proposal to purchase Products is formulated by the User at the moment the order form is sent in electronic format at the end of the procedure provided by the Website and described below.
2.2 After being authenticated, the User will be able to proceed with the selection of Products as described in the appropriate sections, by selecting them individually, customising them, and adding the required quantity to the shopping basket. Some images may be provided for information purposes only and may differ from the appearance of the delivered Product.
2.3 Unless the User opts for images or designs suggested by Pixartprinting for certain Products, once the order has been confirmed and the payment has been completed (with the exception of cash on delivery and bank transfer payment options), the User will be asked to complete the order by uploading the file/artwork they wish to print in the “Upload Area”.
2.4 The user remains solely responsible for verifying the content, spelling and artwork of the uploaded files.
2.5 After selecting the desired items, an order checkout screen will be displayed showing the costs and total order value for all the Products and/or Services selected.
2.6 Once the order has been sent, the User will receive an order confirmation that describes the type of Products ordered, the price of each Product, the corresponding taxes, the shipping costs and the payment method chosen. The contract is considered concluded and binding when Pixartprinting sends the order confirmation to the User at the email address s/he provided when registering on the Website.
2.7 Pixartprinting reserves the right, at its sole discretion, to refuse any order. The reasons for this may include (without limitation):
- the information provided by the User when filling in the order form being incomplete or incorrect;
- the User not meeting the requirements for the terms of payment;
- the Products ordered not being available.
In the examples listed above, Pixartprinting will inform the User by email that the order proposal was not accepted (in full or in part), specifying the reasons for the non-acceptance, and that the contract was not therefore concluded. In this case, Pixartprinting will reimburse to the User any sums the User has already paid.
2.8 The contract will be archived, with access provided to the User.
3. Payments and uploading of content
3.1 Users can purchase Services online and make payments using the payment methods indicated on the Website, by following the instructions provided for their chosen payment method.
The information required for payment will be forwarded using cryptographic protocols to the payment institution entrusted by Pixartprinting with the processing of remote electronic payments, without any third party being able to access the information. Payments must be made in advance, and only once the payment has been made and a "print-ready" file has been uploaded by the User will the selected items will be sent for production.
3.2 For payments via bank transfer, production will begin only after payment is received, and as a result, delivery may be delayed by 2-3 days, in addition to the time needed for printing and shipping the items. For this payment method, the order number must be entered in the payment reference section so the transaction can be identified.
For payments made using cash on delivery, the order will pass directly to the production stage once a "print-ready" file has been uploaded. This payment method therefore has no bearing on delivery times. The invoicing of the purchased goods will take place during the shipment stage. Pixartprinting reserves the right, at any time, having evaluated at its own discretion the circumstances of each case, not to accept this payment method. In this case, the User will be contacted immediately to agree on a new payment method.
3.3 The invoice will be made available to the User in a dedicated section of the My Account area: it is the responsibility of the User to access this area, print the document and store it in accordance with applicable legislation.
4. User responsibility for uploaded content
4.1 The selection of content and images to be printed, as well the obtaining of authorisation for their reproduction, where necessary, is the sole responsibility of Users. Pixartprinting will not under any circumstances check content, apart from aspects related to the technical specifications and the artwork’s compatibility with the required specifications.
4.2 Pixartprinting cannot in any way be held liable for the unauthorised use of images by Users or for any breach of third-party rights relating to them.
The User therefore releases, indemnifies and holds harmless Pixartprinting from any liability towards third parties for breach of intellectual property rights, damage to image, honour, decorum, moral integrity or any monetary or non-monetary damage resulting from the printing of images and content uploaded by the user.
The User hereby confirms their knowledge of the technical specifications provided on the Website in relation to the composition and permitted usage of the materials from which the Products are made, and undertakes to comply with them. The User assumes full responsibility in this regard, and therefore releases Pixartprinting from any responsibility, indemnifying it and holding it harmless, including with regard to pecuniary and non-pecuniary damages, for the User or third parties using the Products incorrectly or in a way that does not comply with their technical specifications.
4.3 Pixartprinting reserves the right, at any time, to stop any order which clearly breaches the intellectual property rights of third parties or which is defamatory, violent or otherwise contrary to public law and decency.
5. Automatic checking of uploaded files
5.1 Pixartprinting's system automatically checks compatibility with regards to the format, dimensions, resolution and the presence of non-embedded fonts, checks the fonts and their conversion into paths, checks for any white overprinting or knockout, and converts Pantone colours to the best profile for the print requested (the system does not indicate Pantone colours present in the file, but converts them directly to CYMK).
5.2 If the file is not compliant, the system will block the order. In this case, the User will be advised immediately via email and asked to upload a new file, with a resulting delay in the delivery date.
If the system does not reveal any problems, the file will automatically be sent for production.
6. Professional check of uploaded files
6.1 At the request of the User, for an additional fee, by selecting the “File Check” option the graphical and aesthetic aspects of the file can be checked by Pixartprinting.
If Users select this option, Pixartprinting will proceed to check: the division of the artwork into layers, cut-to-shape paths, safety margins, the distance of the graphic elements from the edge of the print, front and back orientation, whether the .pdf file matches the specific requirements for magazines and/or catalogues (spine width, number of pages and cover files), and whether the graphic settings are correct if the print requires folding.
Please note that the professional file check does not include an exhaustive layout check, spell check or checking for any photos missing inside magazines, catalogues or books.
7. Delivery and shipping times
7.1 The Services are only available for delivery within the territory of Europe; the Services therefore cannot be used for deliveries outside this territory.
7.2 The Products will be delivered on the dates selected by the User when ordering.
7.3 As the sales process also involves shipping, the delivery times provide an indication only and are not guaranteed since, regardless of the payment made by the User, they depend on the delivery performance of third parties, such as couriers, and are calculated from the completion of the order, in other words, once the file has been uploaded and the confirmation message has been received. Delivery dates are valid for most parts of any given country. Islands and more remote areas could require two or more additional working days.
7.4 The order will not be considered complete until the moment the file has been uploaded by the User and the corresponding payment has been made. If the User does not upload the file within 15 days of the order date, the order will be cancelled. In the event of a non-compliant file, the order will be cancelled if the file is not replaced within 15 days.
If an order is cancelled for reasons attributable to the User, Pixartprinting will apply a penalty of Euro 10.00 to cover the administration costs incurred in handling the order.
7.5 Notwithstanding that set out in paragraph 7.3 above, shipping and delivery will be carried out within the times selected when ordering on the condition that the purchase order is completed by 18:00 CET of the same day, or 10:00 CET for 24-hour delivery. Files or payment confirmation received after 18:30/10:00 CET will be considered to have been sent on the following working day.
Deliveries cannot be made to trade fairs.
Working days are classed as Monday to Friday except for New Year’s Day, 6 January, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and Easter Monday.
7.6 Under no circumstance will Pixartprinting be held liable for any damages caused by a late delivery, which is carried out by couriers that are third parties external to Pixartprinting.
7.7 Risks relating to Products are passed to the User at the moment the Products are handed over to the courier.
8. Right of withdrawal
8.1 Users qualifying as consumers have the right to withdraw from the contract, without penalties and without giving a reason, no later than 14 days after receiving the Products (or, in the case of multiple goods ordered through a single Order and delivered separately, after the day on which the User or a third party designated by the user, other than the courier, takes physical possession of the final goods).
8.2 To exercise their right of withdrawal, the User must, before the deadline set out in the previous paragraph, inform Pixartprinting of their decision by sending a written communication to the following address:
Pixartprinting S.p.A. with sole shareholder, with headquarters at Via 1° Maggio, 8, 30020 - Quarto d’Altino (VE), Italy
within 14 days of receiving the Products.
This communication may be sent by post, email (email@example.com). Alternatively, the User may use the form available at this link.
8.3 When exercising their right of withdrawal, the User must return the Products received to Pixartprinting, ensuring they reach its headquarters at the address given above, without undue delay and in any case within 14 days of communicating their decision to withdraw from the contract; this deadline will be considered to have been met if the Products are sent by the User before the 14 days elapse.
8.4 The cost of returning the Products shall be borne by the User.
8.5 The User must return the Products in an undamaged state. The Products must be carefully packaged to prevent the original packaging being damaged, written on or having labels affixed to it. The consumer is liable for any reduction in value of the goods resulting from any handling of the goods other than that required to establish their nature, characteristics or functioning.
8.6 When the right of withdrawal is exercised in compliance with the instructions above, Pixartprinting will, within 14 days of receiving the notice of withdrawal, refund the User all payments received relating to the order, using the same payment method used by the User for the initial transaction, where this reimbursement does not lead to the User accruing additional costs; however, Pixartprinting may withhold the reimbursement until it has received the goods or until the User has proven that they have sent the goods back, whichever situation occurs first.
8.7 Pixartprinting hereby informs Users that the right of withdrawal excludes all Products and goods that are made to measure or customised for the User with printing of content or images selected and uploaded by the Users themselves.
9. Disclaimer - product defects
9.1 Pixartprinting will not be held liable by Users for damages of any kind, whether direct or indirect, deriving from possible errors, of any type, in the printing of the file sent by the User, except in the case of wilful misconduct or gross negligence.
In the event of printing errors not attributable to the User or delivery of a defective or damaged product, Pixartprinting will be obliged to carry out just one reprint of the material.
Users that qualify as consumers can ask Pixartprinting, within the time limit set out by the applicable consumers’ law, to provide the remedies provided for by the Consumer Code for any defects in the Products existing at the time the goods are delivered.
9.2 Upon delivery, the User must thoroughly examine the products received. Any defects in the delivered items, printing errors or defects in the material’s packaging not attributable to the User must be reported immediately to the courier or to Customer Services. The items must be accepted with a signature, which is subject to verification. The User must then lodge a complaint through the My Account area, making sure to attach photographic evidence where requested, within 8 days of the delivery of the materials.
Pixartprinting will do its best to respond to any complaints received within two hours.
10. Applicable law, jurisdiction and competent court Alternative dispute resolution.
10.1 These Terms and Conditions and the orders placed under them are governed by Italian law. For purchases made by Users that can be defined as consumers, the consumer law in force in the User’s place of residence or legal domicile shall apply.
10.2 All disputes regarding the interpretation and/or implementation of these Terms and Conditions fall under the exclusive jurisdiction of:
- the court of Venice (Italy), for purchases made by Users that cannot be defined as consumers; or
- the court of the User’s place of residence or legal domicile, for purchases made by Users that can be defined as consumers.
10.3 Consumers resident in the European Union should be aware that the European Commission has launched an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve any dispute concerning and/or deriving from sales contracts of goods and services drawn up online without requiring court proceedings. As a result, and notwithstanding that set out above in this section, Customers making purchases as consumers may use this platform to resolve any dispute arising from the online contract drawn up with Pixartprinting. The platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.
11. Contact details
11.1 For further information and assistance regarding the Website, making purchases through the Website or Orders, users may contact Pixartprinting through its Customer Service department in the following ways firstname.lastname@example.org, or by letter to the following address: Pixartprinting S.p.A. with sole shareholder, via 1° Maggio, 8, 30020 - Quarto d’Altino (VE) – Italy.
Rev. 5 - 06/03/2020
The "Terms and conditions of sale on Pixartprinting" are not retroactive to the date of revision.